Employee Benefits Customer Service Representative

Corporate SynergiesOrlando, New Jersey

$22 - $25 / hour

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Overview

Schedule

Full-time

Education

Medical Coding (CCA, CCS, CCS-P, CPC)

Career level

Senior-level

Remote

On-site

Compensation

$22-$25/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Customer Service Representative to their Corporate Synergies team.

Job Summary:The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees. They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe. Essential Functions:Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.

Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.

Use Salesforce to gather client information and enhance service quality.Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.

Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.

Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.Address member eligibility inquiries, enrollment entry and confirmation of coverage. Competencies & Qualifications: Exceptional verbal and written communication abilities.

Outstanding organizational and multi-tasking capabilities.Strong problem-solving skills.

Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines.Proficiency in Spanish (both written and spoken) is a plus.

Collaborative team member.Adaptable and detail-oriented.

Proficient in Microsoft Office Suite.

Education & Experience:Three plus years’ experience working in customer service/call center environment.

Experience with an insurance industry carrier, broker, or insurance related vendor.  

Knowledge of eligibility claims, medical coding and billing, etc.  

Knowledge of benefit summaries and Benefit Plan Descriptions.

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range

$22 - $25USD

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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FAQs About Employee Benefits Customer Service Representative Jobs at Corporate Synergies

What is the work location for this position at Corporate Synergies?

This job at Corporate Synergies is located in Orlando, New Jersey, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Corporate Synergies?

Candidates can expect a pay range of $22–$25 per hour for this role.

What employment applies to this position at Corporate Synergies?

Corporate Synergies lists this role as a Full-time position.

What experience level is required for this role at Corporate Synergies?

Corporate Synergies is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Medical Coding (CCA, CCS, CCS-P, CPC). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Corporate Synergies for this role?

Corporate Synergies offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Corporate Synergies?

You can apply for this role at Corporate Synergies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.