Employee Relations Generalist I

Redwood Credit Union is seeking an Employee Relations Generalist I, who will provide outstanding service, coordinate a variety of human resources activities in support of Redwood Credit Union's Mission, Vision, Values and Service Standards. Responsibilities include onboarding and offboarding of team members, employee lifecycle support, maintaining HRIS and recordkeeping, administering health benefit changes, supporting ergonomics and wellness efforts and general administration.

Key Responsibilities as assigned

Benefits:

o Process enrollment changes to team member benefit elections.

o Coordinate COBRA administration with third-party vendor.

o Coordinate the communication of benefits information to team members, including new hire orientation.

o Assist and support Open Enrollment Meetings.

o Reconcile and ensure timely payment of monthly group benefits billings.

o Assist team members with claims filing and problem resolution through contact with brokers, insurance companies, and third-party administrators.

o Maintain team members benefit documents.

Wellness:

o Administratively support the program by generating monthly reports, processing incentives, and verifying eligibility.

o Assist with coordinating and supporting onsite biometric screenings.

o Suggest content for Wellness Page.

Administration:

o Facilitate ergonomic programs for all team members.

o Exercise sound judgment and discretion in the collection and dissemination of information; ensure that highly sensitive, proprietary, and confidential information is released only to those authorized.

o Administrate and process full cycle onboarding and offboarding.

o Maintain filing and record keeping systems including team member files, benefit files, I-9's, and records retention schedule.

o Distribute department internal and external mail.

o Support NMLS process including reporting, annual renewal and maintenance of registrations.

o Update and manage content on RCUNet.

HRIS/Recordkeeping:

o Support administrator for HRIS & recordkeeping systems to ensure the accuracy and completeness of information.

o Process employee lifecycle changes, ensuring proper approvals are received.

o Act as a liaison between Employee Relations, Payroll and IT, for team member lifecycle changes.

Employee Relations:

o Promote employee relations and RCU with team members at all levels when interacting with staff or answering questions.

o Respond to and refer all employee relations concerns to resolve issues and answer questions as needed to ensure smooth operations.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Proven experience in a human resources role.
• Adept at working with HRIS systems and generating reports.
• Basic knowledge of benefits administration.
• Current knowledge of California and federal labor laws, rules, and regulations.
• Outstanding computer and technology skills (Microsoft Suite) and Intranet and Internet experience.
• Strong service orientation.
• Ability to thrive in a changing, deadline-oriented environment that requires attention to detail.
• Must be professional, diplomatic, and able to serve a wide range of team members with equity, fairness, and tact.
• Ability to work and act independently with discretion.
• Ability to maintain confidentiality.
• Ability to analyze situations and recommend workable solutions.
• Ability to communicate effectively verbally and in writing.
• Ability and desire to work in a team-oriented environment.
• Ability to coordinate a variety of activities simultaneously and prioritize work to meet deadlines.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Licenses and Certifications

• HR Certification is a plus.

The ideal candidate has a combination of education and experience equivalent to an associate's degree in human resource management, business or closely related field and a minimum of two years office administration experience including experience working within the human resources function.

Compensation: Base starting range: $27.00 to $35.00 hourly commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].