Employee Relations Manager
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Overview
Job Description
Position Summary
We are seeking an experienced and people-centered Employee Relations Manager to join our Human Resources team. This role is responsible for fostering a positive, respectful, inclusive, and compliant workplace culture across our organization of approximately 400 employees.
The Employee Relations Manager serves as a trusted advisor to managers and staff, providing guidance on employee relations matters, performance management, conflict resolution, investigations, and policy interpretation.
Key Responsibilities
- Serve as the primary point of contact for employee relations issues, including workplace concerns, complaints, and conflict resolution.
- Conduct prompt, thorough, and impartial investigations into employee complaints and policy violations.
- Partner with managers to provide coaching and guidance on performance management, corrective action, and employee development.
- Interpret and apply HR policies, employment laws, and organizational procedures consistently and fairly.
- Identify trends in employee relations issues and recommend proactive solutions.
- Support the development and revision of HR policies and procedures.
- Facilitate training for supervisors and staff on topics such as workplace professionalism, harassment prevention, and performance management.
- Maintain accurate documentation and ensure compliance with federal, state, and local employment laws.
- Collaborate with Recruiting, Benefits, and Leadership to promote employee engagement and retention.
Education & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
- Minimum of 4–6 years of progressive HR experience, with a strong focus on employee relations.
- Experience conducting workplace investigations required.
- Experience in a nonprofit or public sector environment preferred.
Knowledge & Skills
- Strong knowledge of employment laws and HR best practices.
- Excellent interpersonal, conflict resolution, and mediation skills.
- Ability to handle sensitive matters with discretion and professionalism.
- Strong written and verbal communication skills.
- Ability to build trust and credibility with leaders and staff at all levels.
- Proficiency in Microsoft Office; UKG experience a plus
Key Competencies
- Emotional intelligence and sound judgment
- Integrity and confidentiality
- Coaching and influence
- Cultural awareness and inclusion
- Problem-solving and decision-making
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