Employee Relations Service Specialist

Team Services GroupSan Diego, CA

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Job type: Full-time, Exempt

Location: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

The company is looking for an Employee Relations Service Specialist to help support our clients by resolving HR-related matters in a timely and professional manner while maintaining a high bar for service and minimizing company liability. The Employee Relations Service Specialist will report to the Director of Employee Relations and work closely with HR Business Partners to provide strategic HR guidance in support of TEAM's vision for unparalleled client experience and risk management solutions. This role serves as a trusted partner to work alongside internal/external stakeholders to effectively collaborate and direct various employment lifecycle processes, from onboarding to offboarding, and to resolve other employment issues. This role will directly contribute to TEAM's NPS score of 90% or higher. The ideal candidate has strong executive presence, demonstrates impeccable organizational skills to manage competing priorities, and can effortlessly combine a business-centric mindset with creative, client-centric service.

What you will do:

Foster consultative partnerships and deliver customized white-glove service ensuring HR deliverables are completed timely and to client satisfaction
Partner with designated HR Business Partners and clients on the resolution of routine HR issues, service or employment-related issues to optimal outcomes (minimal legal/financial exposure, stakeholder satisfaction)
Support fast-paced, high-volume client and employee onboarding efforts by managing background flags, other onboarding escalations, and client-specific requests
Independently administer TEAM's Leave of Absence program
Owns employee relations administrative functions (e.g., drafting offer letters and supporting HR Business Partners on term correspondence, etc.)
Navigate motor vehicle escalations that may arise at any point throughout the employment lifecycle
Work with HR Onboarding to resolve I9 reauthorizations and partner with HR Business Partners on escalated immigration matters
Work closely with clients and service teams to facilitate account terminations
Provide cross-functional HR support to service teams
Complete assigned department, compliance, or other projects in support of the development and implementation of new HR services, systems, or other operational efficiencies

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FAQs About Employee Relations Service Specialist Jobs at Team Services Group

What is the work location for this position at Team Services Group?

This job at Team Services Group is located in San Diego, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Team Services Group?

Employer has not shared pay details for this role.

What employment applies to this position at Team Services Group?

Team Services Group lists this role as a Full-time position.

What experience level is required for this role at Team Services Group?

Team Services Group is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Team Services Group?

You can apply for this role at Team Services Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.