EMS Operations Manager

NorthPoint Search GroupDetroit, MI

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

EMS Operations Manager

To Apply Now - email your resume to job-knemkq7d-1e4ngrk82rw3kdm@sagedata.io

Who:

An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.

What:

Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.

When:

This full-time position is available for immediate hire.

Where: Dearborn / Detroit Michigan area

Why:

To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.

Office Environment:

Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.

Salary: $90-$95k

Position Overview:

This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.

Key Responsibilities:

Lead EMS operations including 911 and interfacility transport services across Michigan.
Oversee hiring, training, performance evaluations, and HR-related decisions.
Monitor and manage budgets, staffing levels, and service metrics.
Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
Serve as a liaison to hospitals, public safety agencies, and government entities.
Respond to service inquiries and handle operational issues 24/7.
Supervise Field Training Officers and coordinate continuing education.
Report to leadership monthly with performance analytics and improvement plans.
Support protocol development and technology implementation.
Maintain records, certifications, and regulatory documentation.

Qualifications:

High School Diploma required.
Valid Driver’s License.
State or National Registered Paramedic certification.
Minimum 3 years experience as a paramedic in emergency services.
Minimum 3 years experience in EMS leadership or management.

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

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FAQs About EMS Operations Manager Jobs at NorthPoint Search Group

What is the work location for this position at NorthPoint Search Group?

This job at NorthPoint Search Group is located in Detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at NorthPoint Search Group?

Employer has not shared pay details for this role.

What employment applies to this position at NorthPoint Search Group?

NorthPoint Search Group lists this role as a Full-time position.

What experience level is required for this role at NorthPoint Search Group?

NorthPoint Search Group is looking for a candidate with "Director" experience level.

What is the process to apply for this position at NorthPoint Search Group?

You can apply for this role at NorthPoint Search Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.