End User Billing Business Support Specialist V

The compensation range for this job is:

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

POSITION SUMMARY

The primary duties of the Business Support Specialists (BSS’s) are to provide back office and administrative support.  Duties can include tasks such as reconciling of data, processing, and completing financial transactions like internal credit card expenditures, vendor payments, and customer refunds, preparing and processing company-wide payroll, running customer billing statements, auditing customer billing information to ensure accuracy, processing of customer payments and collecting on delinquent customer accounts.  These duties are performed in diverse departments such as Payroll, Accounts Payable, Treasury, Collections, Customer Billing, Sales, Facilities, and Operations.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Examples of Job Duties

• May perform some duties of BSS I’s and generalized BSS II duties.

• Verify all aspects of customer billing statement and identify billing errors as related to system problems, system setup or service order created errors.

• Ensure all system outstanding billing issues are researched, documented, and corrected prior to billing run.

• Ascertain billing systems are correct in calculating taxes & surcharges for all ACS holding areas and report discrepancies.

• Validate security deposits are posted correctly to customer accounts; requested refund amounts are correct to billing account balances, cash related research as requested by cash control.

• Validate payment batches from various ACS cash systems, adjustment batches have been accurately uploaded to billing systems.

• Work with Supervisor and/or department subject matter experts as directed to reach resolution of billing issues, coordinate with other departments to determine and implement resolutions, research and resolve GL errors to accounting.

• Initiate outbound courtesy calls to internal and external customers in a timely manner to address any recognized billing issues and ensure customer of proposed correction.

• Maintain billing and invoice supplements as required by special contracts. 

• Identify, define, prepare, and distribute complex reports in a professional format, representing complete and accurate information as required for management and outside agencies.

• Proactively identify areas and utilize tools for improvements both within the department as well as for other areas in the Company and provide to Supervisor.  Work on project teams as needed to ensure a positive customer billing experience.

• Document procedural instructions for department related tasks.

• May process and facilitate collection of specific delinquent accounts and customer payments.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Education & Experience Required

High school diploma or equivalent; minimum of two (2) years of proven experience in the functional area you will be working in (Billing.)  BSS V’s require demonstrated experience in the company software systems that will be utilized in the position, and understand service order processing, contract fulfillment, tariffs, policies and procedures.  BSS V’s require an advanced knowledge of MS Word, Excel and Outlook, an intermediate level of understanding using MS PowerPoint and MS Access. 

Preferred:  Billing Operations (aka End User Billing) department BSS V’s; experience in using SQL code to perform data mining tasks in various software applications.

We hope you’ll join us as we change lives through technology.