Endpoint Engineer (Remote)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Endpoint Engineer is a key member of the End User Services team, responsible for designing, implementing, and maintaining endpoint solutions that enable secure, seamless, and productive experiences for Ameris Bank employees. This role focuses on device lifecycle management, endpoint security, and user experience optimization, ensuring compliance with bank standards and regulatory requirements. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Performs detailed project work for various infrastructure technology code releases and initiatives.
• Deploy, configure, and maintain Windows, macOS, and mobile endpoints using enterprise tools such as Microsoft Endpoint Manager (Intune/SCCM).
• Automate provisioning workflows and patch management to ensure timely updates and compliance.
• Integrate asset tracking systems (e.g., Device42) with service management platforms like Jira for streamlined operations..
• Implement and monitor endpoint security policies, including encryption, antivirus, and vulnerability remediation.
• Ensure adherence to Ameris Bank's information security standards and regulatory requirements.
• Collaborate with the End User Services team to deliver a white-glove experience for device deployments and upgrades.
• Provide Tier-3 support for complex endpoint issues, acting as an escalation point for Service Desk and Field Support teams..
• Manage the full lifecycle of endpoint devices, including procurement, deployment, maintenance, and decommissioning.
• Maintain accurate inventory and reporting for audits and compliance.
• Evaluate emerging technologies and recommend solutions that enhance productivity and security.
• Contribute to process improvement initiatives aligned with Ameris Bank's customer-first culture.

Required Knowledge, Skills and Competencies

• Strong troubleshooting and problem-solving abilities.
• Strong communication and collaboration skills.
• Proficiency with ITIL practices and service management tools.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Able to deal with frequent change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Intermediate proficiency in Microsoft Office suite products.
• Advanced PC proficiency.

Industry and Work Experience

• 3+ years in endpoint engineering or device management roles required.
• Microsoft Endpoint Manager, Active Directory, and PowerShell scripting experience required.

Academic

• Bachelor's degree in information technology or related field required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.