(1118233) Energy Operations Center- Night Shift Operator

Diversified Services Network, Inc.Kennett Square, PA

$40,000 - $50,000 / year

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Overview

Schedule

Alternate-schedule

Full-time

Education

Engineering (PE)

Career level

Entry-level

Remote

On-site

Compensation

$40,000-$50,000/year

Benefits

Paid Vacation

Job Description

Energy Operations Center Analyst

Diversified Services Network, Inc. (DSN) is seeking a full-time Energy Operations Center Analyst to join our team in Kennett Square, PA. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Details

Location: Kennett Square, PA (Onsite)

Schedule: Monday – Thursday, 11:00 PM – 9:00 AM (weekday night shift)

Position Overview

The Energy Operations Center Analyst provides weekday night shift coverage for a 24x7 operations center that monitors and controls customer energy assets — generators, battery energy storage systems (BESS), solar, energy management systems, and meters — across thousands of customer sites. This role keeps customer assets available and performing, maximizes market and program revenue, and delivers high customer satisfaction through accurate, SOP-driven execution.

Key Responsibilities

Conduct shift turnover by reviewing open alarms, scheduled events, and prior-shift notes, and hand off to the day and mid shifts with complete, clear documentation.Continuously monitor asset status and regional electricity market conditions in real time (PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO).

Remotely schedule, start/stop, and dispatch assets during peak, market-program, and weather events in accordance with client SOPs/MOPs.Acknowledge and respond to asset alarms; triage and troubleshoot hardware, software, and communications issues through testing, analysis, and failure review.

Dispatch service technicians and follow up by phone and email with customers, dealers, partners, and market operators through resolution.Manage support cases and escalations, prioritizing requests according to service-level agreements, supporting Tier 1 agents, and escalating to the Energy Operations Center Manager as needed.

Support customer onboarding by configuring new sites and meters in the monitoring software.Run and distribute internal and external reports, such as late and non-reporting meter reports, and log all activity in the shift record.

Contribute to continuous improvement by creating and updating knowledge articles, supporting business-rule maintenance, and validating process maps.

Work Environment & Team

This position works in an onsite operations center/control room and reports to the Energy Operations Center Manager as part of a team of operators and analysts on fixed shifts providing 24x7 coverage. The environment is fast-paced, with high-pressure periods during events, and requires independent judgment while following established procedures.

Requirements

Required Qualifications

High school diploma.

0 – 2 years of experience in energy/utility operations, NOC/control room, power dispatch, SCADA operations, demand response, or 24x7 technical support (energy, utility, or operations-center internships will be considered).Ability to monitor and troubleshoot electrical assets and monitoring systems in real time.

Clear, professional phone and email communication under pressure.Disciplined execution of SOPs/MOPs with strong attention to detail.

Proficiency with Microsoft Office, particularly Excel.Ability to quickly learn and retain monitoring/energy management software and multiple electric market rules.

Strong customer focus and problem-solving skills, with the ability to shift priorities in real time.Ability to work independently on the night shift while operating as part of a team.

Preferred Qualifications

Bachelor's degree in engineering, energy, or a related technical field.Familiarity with ISO/RTO wholesale markets and utilities (e.g., FirstEnergy, Eversource).

Working knowledge of distributed energy equipment and SCADA/remote monitoring systems.Experience with telematics or remote asset monitoring platforms.Relationship management skills with customers, vendors, and peers.

Benefits

401(k)

Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 40,000-50,000 per annual

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FAQs About (1118233) Energy Operations Center- Night Shift Operator Jobs at Diversified Services Network, Inc.

What is the work location for this position at Diversified Services Network, Inc.?

This job at Diversified Services Network, Inc. is located in Kennett Square, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Diversified Services Network, Inc.?

Candidates can expect a pay range of $40,000 and $50,000 per year.

What employment applies to this position at Diversified Services Network, Inc.?

Diversified Services Network, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Diversified Services Network, Inc.?

Diversified Services Network, Inc. is looking for a candidate with "Entry-level" experience level.

What education level is required for this job?

The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Diversified Services Network, Inc. for this role?

Diversified Services Network, Inc. offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Diversified Services Network, Inc.?

You can apply for this role at Diversified Services Network, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.