Engineer, Software Support

ASMPhoenix, Arizona

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.

As a Snr. Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers and our demo lab.

Responsibilities:

Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
Troubleshoot and resolve software issues, including embedded software for control systems.  Able to triage mechanical, electrical, and software bugs.
Responsible for managing escalation calls with field support engineers
Create bug reports for the developer to use when fixing the bug.
Work with QA to add replicated bugs to the regression.
Travel to customer sites to support installations, training, and troubleshooting of ASM products.
Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
The team will handle all issues until they are ready to send to the developer.

Minimum Qualifications

BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
Ability to read code and diagnose issues. 
Software development or test (QA) experience.
Ability to travel 10-25% domestic and international.

Preferred Qualifications

Preferred expertise in Python, TestComplete, Delphi, C#, Team Foundation Server
Experience with semiconductor equipment preferred
Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

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FAQs About Engineer, Software Support Jobs at ASM

What is the work location for this position at ASM?

This job at ASM is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ASM?

Employer has not shared pay details for this role.

What employment applies to this position at ASM?

ASM lists this role as a Full-time position.

What experience level is required for this role at ASM?

ASM is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at ASM?

You can apply for this role at ASM either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.