Engineer II - Unified Communications
70 HonorHealth Support ServicesPhoenix, Arizona
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Primary City/State:
Deer Valley- 2500 W Utopia Rd Phoenix, AZ 85027Category:
IT Technology and CommunicationsShift:
DayDepartment:
IT Customer ServiceMonday- Friday, 7:00am- 4:00pm
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
ESSENTIAL FUNCTIONS
- Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Assist in the development of a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
- Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments.Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
- Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
EDUCATION
- Other / Certificate in Information Technology, Computer Science or a related discipline. Required
- Bachelors in Information Technology, Computer Science or a related discipline. Preferred
EXPERIENCE
- 3 years in Support of Unified Communications technologies. Required
- 4 years in Support of Unified Communications technologies. Preferred
LICENSE AND CERTIFICATIONS
- IP Networking, Voice Networking Upon Hire Required
- Information Technology Infrastructure Library Foundation Certification- Certification, ITIL Foundation and IP and Voice Communications Certified Technologist. Upon Hire Preferred
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FAQs About Engineer II - Unified Communications Jobs at 70 HonorHealth Support Services
What is the work location for this position at 70 HonorHealth Support Services?
This job at 70 HonorHealth Support Services is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at 70 HonorHealth Support Services?
Employer has not shared pay details for this role.
What employment applies to this position at 70 HonorHealth Support Services?
70 HonorHealth Support Services lists this role as a Full-time position.
What experience level is required for this role at 70 HonorHealth Support Services?
70 HonorHealth Support Services is looking for a candidate with "Senior-level" experience level.
What benefits are offered by 70 HonorHealth Support Services for this role?
70 HonorHealth Support Services offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at 70 HonorHealth Support Services?
You can apply for this role at 70 HonorHealth Support Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.