Engineer III - Unified Communications
HonorHealthPhoenix, Arizona
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Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
Hybrid remote
Benefits
Career Development
Job Description
Primary City/State:
Deer Valley- 2500 W Utopia Rd Phoenix, AZ 85027Category:
IT Technology and CommunicationsShift:
DayDepartment:
IT Systems OperationsMonday-Friday, 8:00am-5:00pm
Hybrid
Must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff
ESSENTIAL FUNCTIONS
- Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet.Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfacesMonitor and manage capacity of UC resources environmentsDevelop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base.Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
- Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments.Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
EDUCATION
- Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required
- Bachelors in Information Technology, Computer Science, or a related discipline Preferred
EXPERIENCE
- 6 years in support experience of Unified Communications technologies Required
- 8 years in support experience of Unified Communications technologies Preferred
LICENSE AND CERTIFICATIONS
- IP Networking, Voice Networking Required
- Cisco Certified Network Associate- Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred
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FAQs About Engineer III - Unified Communications Jobs at HonorHealth
What is the work location for this position at HonorHealth?
This job at HonorHealth is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HonorHealth?
Employer has not shared pay details for this role.
What employment applies to this position at HonorHealth?
HonorHealth lists this role as a Full-time position.
What experience level is required for this role at HonorHealth?
HonorHealth is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by HonorHealth for this role?
HonorHealth offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at HonorHealth?
You can apply for this role at HonorHealth either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.