Engineering Manager, Core Platform

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

As the Engineering Manager, Core Platform, you will lead a team of Platform Engineers, driving execution at a high level while fostering a culture of trust, empathy, and technical excellence. The Core Platform team is responsible for improving developer productivity, AI tooling, observability, shared services, and code quality in our core systems. Your work will directly shape how quickly we can turn ideas into impact for patients.

You will help transform behavioral health care by building the platform behind our care model. You will provide structured execution, clear prioritization, and alignment with business needs. As a hands-on leader, you will lead sprint ceremonies, roadmap planning, provide mentorship, remove blockers, contribute technically as needed, and create a culture of execution and continuous improvement. You will partner with leaders in our Engineering, Data, and ML teams and define a vision for our Core Platform team.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Manage and mentor a growing team of Platform Engineers; foster a culture of technical excellence, accountability, and continuous improvement
• Lead execution, ensuring the team delivers high-quality, reliable solutions aligned with business priorities, including leading sprint ceremonies and roadmapping
• Own the team's roadmap, balancing near-term developer pain with long-term architectural investments
• Hire and develop a high-performing team through strong onboarding, coaching, and performance management
• Build and maintain shared application capabilities, including libraries, services, frameworks, and internal tooling
• Establish clear platform boundaries and contracts to avoid service sprawl and reduce cognitive load for product teams
• Measure impact using outcomes like developer velocity, onboarding time, reliability, codebase health, and platform adoption
• Identify bottlenecks and implement improvements to team workflows, tools, and development practices
• Work with Product and Engineering to sequence and deliver incremental architectural improvements without impacting feature development
• Own AI tooling adoption and best practices across Engineering

Requirements

• 2+ years managing and mentoring Platform Engineers, with a focus on execution and delivery, and 6+ years of engineering experience total
• Proven ability to drive team operations, including sprint ceremonies, roadmap planning, and prioritization
• Proficiency in one or more programming languages (Python preferred), with the ability to guide and review technical work
• Experience being an effective cross-functional partner with Product, Engineering, Machine Learning, and Analytics, aligning work with business goals
• Clear, concise communicator who can translate complex technical concepts for non-technical stakeholders
• Comfortable navigating ambiguity, breaking down complex problems, and driving iterative solutions
• Committed people leader with a history of coaching talent and fostering a high-performance, inclusive team culture
• If you are not in NYC This role requires travel to our NYC headquarters once per quarter.
• Please note: candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week.

Nice to Haves

• Experience leading a Core Services or Developer Experience team
• Familiarity with SPACE and DORA metrics
• Experience measuring AI developer tooling impact

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Compensation:

• NYC-based candidates: $185,000 - $265,000
• Remote candidates (outside NYC): $185,000 - $225,000

Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

#LI-HYBRID #LI-REMOTE

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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