Engineering Manager - Digital

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Engineering Manager - Digital

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating billions of customer interactions annually. Five9 empowers customer-centric brands to orchestrate campaigns and proactively engage consumers across voice, messaging, and email channels.

Five9 leverages a rich data platform, statistical and predictive models, and intelligent workflows to help enterprises maximize the potential of every customer conversation. Five9 is trusted by clients across industries to increase sales, drive proactive service, improve collections, and develop customer loyalty.

At our core, Five9 is a customer-centric company with a strong passion (backed by AI-powered technology) to help businesses deliver friction-free, delightful, and exceptional customer experiences.

The Opportunity

We are seeking an Engineering Manager to join a global technology organization and build a high-performing full-stack team in India from the ground up, delivering the chat, messaging, and AI-driven experiences that define how businesses connect with their customers. This is a rare opportunity to combine people leadership and technical vision at scale.

The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization, along with strong technical depth and leadership capabilities.

What You Will Do

As an Engineering Manager at Five9, you will:

• Execute the technology roadmap for the digital program ensuring alignment with business goals
• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence
• Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels
• Ensure scalability, security, and reliability in a multi-tenant SaaS environment
• Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques
• Stay ahead of emerging technologies and industry trends, integrating best practices into the development process
• Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to improve development velocity
• Manage engineering budgets, resource allocation, and vendor relationships
• Work closely with operations, customer service, IT, and business leaders to align digital solutions with company objectives
• Ensure 99.99% uptime, scalability, and resilience of digital platforms to handle high call volumes

What You Bring

As an Engineering Manager at Five9, you will need:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 10+ years of software engineering experience, with at least 3 years in a leadership role
• Proven track record of building and scaling AI-powered SaaS products, preferably in digital marketing or customer engagement domains
• Expertise in modern software architectures, cloud computing (AWS/Azure/GCP), and microservices-based development
• Hands-on experience with programming languages such as Java, and modern front-end frameworks such as React, with strong full-stack engineering capabilities
• Strong technical depth with the ability to be hands-on when needed, and comfort leveraging agentic coding tools and AI-assisted development environments to improve engineering productivity
• Knowledge of campaign management, customer journey automation, and omnichannel engagement strategies
• Experience working with social media and messaging APIs (e.g., WhatsApp Business API, Instagram API, etc.)
• Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms
• Excellent leadership, communication, and problem-solving skills
• Experience working in a fast-paced, high-growth or startup environment
• Familiarity with A/B testing, personalization, and analytics-driven product development
• Understanding of GDPR, CCPA, and other data protection regulations

Why Join Us

• Lead the digital evolution of a high-impact contact center technology ecosystem
• Work on AI-driven automation and CX optimization with cutting-edge technologies
• Opportunity to shape the future of AI-powered customer engagement technology
• Collaborate with a talented and passionate team dedicated to innovation
• Be part of a dynamic and customer-focused organization driving innovation in customer engagement
• Competitive salary, benefits, and career growth opportunities

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.