Engineering Manager, Amplify Engineering

Team Overview:

The Amplify Engineering team builds internal tools, platforms, and AI-powered automation that help Klaviyos work more efficiently and at scale as the company grows. We partner across the organization, including Sales, Marketing, Engineering & Product, Customer Service & Success, and Finance, to solve real operational problems with practical, well-designed software.

Our work spans internal applications, 3rd-party integrations, interactive dashboards, CMS integrations, and robust AI systems and agents that automate repetitive tasks, surface the right information at the right time, and help teams make better decisions. We operate in tight feedback loops with our internal customers, shipping quickly, learning fast, and seeing the impact of our work immediately in how deals move faster, tickets resolve sooner, and launches go more smoothly.

This role is for builders and leaders who enjoy turning real-world pain points into reliable, scalable solutions. The work is highly visible and deeply impactful, shaping how thousands of Klaviyos get their work done every day through fast iteration, high ownership, and clear outcomes.

How you'll make an impact:

The Amplify team builds the internal platforms, automation, and AI-driven systems that power how Klaviyos work every day. As an Engineering Manager, you will:

• Lead multiple engineering teams and set the technical vision for internal tools and platforms that drive efficiency, automation, and productivity.
• Own a portfolio of internal systems supporting Sales, Marketing, Customer Service & Success, R&D, and Finance, including AI-powered workflows, internal web applications, data and event pipelines, 3rd party integrations, and support tooling.
• Balance technical leadership and people leadership, setting direction, modeling best practices, and enabling teams to deliver efficiently.
• Partner closely with engineers, product managers, designers, and senior stakeholders to translate organizational challenges into scalable, high-quality software solutions.
• Learn and evolve Klaviyo's end-to-end internal workflows, scaling platforms and processes to support the company's next phase of growth.
• Foster a culture of innovation, systems thinking, technical excellence, and an AI-first mindset.
• Make a direct, visible impact on how thousands of Klaviyos get their work done every day.

Who you are:

• You are passionate about building software effectively and for the long term, balancing technical quality, velocity, and business impact.
• BA or BS Degree in Computer Science, related field, or equivalent experience.
• You have 6-8+ years of hands-on software development experience building and operating highly available, full-stack SaaS products at scale, and a strong understanding of modern web architectures and scalable, multi-tenant design patterns.
• You have 5+ years of experience as an engineering manager, leading high-performing teams that deliver complex, cross-team initiatives over multiple quarters using an agile, iterative approach.
• You are an AI-native technical leader. You have hands-on experience using modern AI tools and workflows (e.g., OpenAI, Anthropic, Gemini, N8N) in your own work and enabling teams to do the same. You are excited to experiment with various AI tools to increase team productivity and innovation.
• You are comfortable setting technical direction and standards, partnering with peers and senior leadership to evolve architecture, development practices, and shared engineering processes.
• You have a strong track record of end-to-end ownership, from design through delivery and deployment, including estimating work, managing risks, and ensuring teams reliably meet their commitments.
• You are an effective cross-functional leader and communicator, serving as a clear interface between engineering, product, and business stakeholders to align priorities and drive execution.
• You are a people-first leader and coach, experienced in hiring, onboarding, mentoring, and developing engineers through constructive feedback and growth opportunities, while fostering a healthy, collaborative team culture.
• You enjoy leading teams that build internal platforms, tools, or systems that improve end-user productivity, automation, and operational efficiency.
• You like to question convention, continuously improve how work gets done, and thrive in small, autonomous teams that ship early and often in close partnership with product and business stakeholders.

30 / 60 / 90 / 6-12 month Plan

30 Days: Build context across the Amplify domain by learning the teams' areas of ownership, architecture, and core workflows. Establish trust with engineers and partners while participating in technical discussions and tradeoff decisions.

60 Days: Assess team roadmaps and delivery practices, incorporating stakeholder and team input. Align priorities and plans with the technical vision and business goals you're helping to set. Start assisting the Amplify team with hiring.

90 Days: Improve how teams and stakeholders work by introducing or refining tools, processes, or architectures. Provide technical leadership through reviews, guidance, and targeted hands-on contributions when useful.

6-12 months: Be a trusted owner of your teams' platforms and systems, known for delivering meaningful, scalable impact. Partner closely with product and design to drive adoption of Amplify systems and evolve them to support Klaviyo's continued growth.

Nice to have:

• Experience building internal tools and automations for developers and/or non-technical stakeholders as well as operational systems that improve reliability and productivity.
• Hands-on experience in full-stack environments, including diagnosing and improving application performance.
• Deep practical experience using AI tools and patterns (e.g., APIs/SDKs, prompt and context design, agentic or automated workflows, RAG, and evaluation/monitoring) to solve real user problems.
• Experience working with cloud infrastructure (AWS preferred), including infrastructure-as-code and containerized environments (Terraform & Kubernetes.); familiarity with GCP or Azure is a plus.

Tech Stack:

Klaviyo's platform is primarily built with Python and React and runs on AWS. New hires join us from a wide range of technical backgrounds and are supported in learning our stack. Core technologies include:

• Python / Django / FastAPI
• Typescript / React
• MySQL / Redis / Memcached
• RabbitMQ / Celery / Apache Kafka / Apache Pulsar
• AWS / Terraform / Kubernetes

Location & Work Model

This role is based in Boston, Massachusetts and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position.

At Klaviyo, we enjoy tackling meaningful engineering challenges and value people who take ownership, learn continuously, and collaborate openly. We are committed to building inclusive teams and encourage applications from candidates of all backgrounds.

Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech

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