Engineering Supervisor- Holiday Inn Winchester, VA

Position: Engineering Supervisor

Reports to: General Manager

JOB SUMMARY

Develop, implement and manage emergency programs, programs for the operations & maintenance of all equipment and physical structures and landscaping in compliance with corporate/ franchise standards, local, state & national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximize guest satisfaction.

CANDIDATE PROFILE

Experience

JOB ESSENTIALS

Item Example

People Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.

Training All team members will receive extensive training and go through testing prior to being placed into a role. All team members must complete the required brand training as per brand requirements. Completed training should be documented and on file.

PM Program Solid documented PM program put in place for the entire hotel, including but not limited to PM equipment, guest rooms, kitchen, exterior, banquets, lobby and public space.

Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. Ensure timeliness to meetings.

Guest Scores / Experience All scores pertaining to overall hotel appearance and condition should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain TripleAAA 4 Diamond rating. Familiar with criteria.

QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc.

Safety Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle.

Expense / Labor Controls / Overtime Stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Utilize labor reports.

Service Agreements/Contracts All service agreements to be reviewed annually to ensure the best price and contractors are selected to perform.

Cleanliness Engineering work area cleanliness is maintained at all times.

Other

Physical Demands

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and night and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.