Engineering Support Technician

Description

We're looking for an Engineering Support Technician to bridge the gap between our customers and engineering team.

You'll spend most of your time investigating customer escalations, documenting technical issues, and analyzing product data to help identify root causes and improve future designs. Beyond that, you'll work alongside our engineering team, supporting design, prototyping, and product development efforts while gaining hands-on experience with automated manufacturing equipment and learning what it takes to bring new products to life.

Essential Functions:

• Assists Product Engineering team to review and resolve customer escalations.
• Responds to customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
• Ensures calls and emails are responded to within targeted service level timeframes.
• Investigates, manages, and resolves customer complaints in accordance with pre-established policies.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Enters data for component history to get statistical data to help find root cause of issues in the field.
• Assesses component history data, formulates reports, and provides recommendations for improvement.
• Resolves data entry discrepancies using standard procedures.
• Assists with the research of new technologies, software, processes, materials, and suppliers.
• Completes documentation required by the quality system with assistance from Engineering and Technical Writers.
• Learns and assists with component design elements, creation of drawings, and documents related to automated machinery.
• Collaborates with Mechanical Engineers, Electrical Engineers, Control Engineers, and build team on machinery and processes related to automated manufacturing.
• Assists build team with hands on prototyping as required.
• Performs other related duties and projects as business needs require at direction of management.

Minimum Qualifications

• Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
• Recent graduate or currently pursuing a Bachelor’s degree in Engineering or related field, preferred.
• Previous experience in related field and/or engineering background, preferred,
• Previous customer service experience, a plus.
• Must be able to read and understand all operating procedures and applicable technical information.

Pay Range: $20.00-$24.00/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.