Engineering Technician

Description: Delivers service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration. Will need to be able to manage and build relationships with third-party vendors who will perform onsite PM's and repairs. Represents the face of PerkinElmer to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

Summary:

Delivers service and support to our customers which includes Preventive Maintenance ofPerkinElmer and/or Multivendor Products. This support will include troubleshooting andrepair of minor issues related to maintenance requirements, post maintenance testing andcalibration. Represents the face of PerkinElmer to the customer and drives best-in-classcustomer service, responsiveness and professionalism in all customer interactions.

Duties and Responsibilities:" Provide scheduled preventative maintenance for contract customer" Drive toward zero service recalls" Complete assigned preventive maintenance calls at customer site within prescribedtime frame and established performance standards" Demonstrate knowledge of and adherence to service agreement provisions toprovide adequate billing information to the customer" Educate and promote the purchase of training, support, software, laboratoryservices products, consumables and field installed computer hardware/softwareupgrades" Maintain updated documentation around dispatch, inventory and service supportfunctions of the job" Perform timely uploads and downloads of required data to ensure the integrity ofservice system(s)" Accountable for assigned company assets to include Tools, test equipment (MTE),telecommunication equipment, assigned service parts inventory, etc." Manage appropriate levels of inventory to ensure adequate supply and records aremaintained" Proactively develop technical and soft skills to maintain and enhance PerkinElmer svalue proposition to the customer" Display exceptional written and verbal communication skills and actively interfacewith peers and customers" Develop organization awareness of other functional groups and product lines todirect customers or others to appropriate resources" Seek higher level certification through participation in company sponsored training& development offerings" Complete all administrative tasks to include but not limited to time reporting, LMStrainings, etc.." Ability to travel by air, vehicle and/or other means of transportation as businessrequires" Must have a valid driver s license; While performing the duties of this job, theemployee must safely operate a motor vehicle at all times

Basic Qualifications:" Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics,Engineering, Information Technology or related discipline including militaryexperience.Preferred Requirements:" Associate s degree" Experience in HVAC, refrigeration and facilities maintenance is a plus" Experience using Microsoft 365" Exposure to analytical equipment and/or lab environment" Knowledge of laboratory safety practices" Certification of company training on equipment" Strong interpersonal skills; team player with customer satisfaction focus" Ability to follow written and verbal directions, read and understand technicalbulletins and service manuals, work under time constraints, maintain alertness andconcentration, work safely with potential electrical, chemical, radiologic, andbiologic hazards using universal precautions" Ability to communicate clearly and effectively with peers, managers, customers andother technical support professionals is critical to successful performance in thisrole" The physical demands defined are representative of those that must be met by anemployee to successfully perform the essential functions of this job: Regularly berequired to walk, stand, sit and talk or hear; to use hands to finger, handle, feel oroperate objects, tools, or controls; and reach with hands and arms. Occasionallyrequired to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/ormove up to 50 pounds, and occasionally lift or move weights up to 100 pounds.Specific vision abilities required by this job include close vision, color vision, andthe ability to adjust focus this role requires

Site Address:12635 E Montview BlvdSuite 280Aurora, CO 80045

Custom Fields:Name: Worker ClassificationValue: External Worker MSP Staffing