Engineering Technician II, Field Service
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Overview
Job Description
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's Mission
As a Field Service Technician II at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety.
This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations.
What You Will Be Working On
- Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
- Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
- Provide timely and professional technical support while maintaining a high level of customer satisfaction.
- Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
- Support equipment upgrades, modifications, and process improvements as required.
- Document service activities, maintenance actions, and technical findings accurately and thoroughly.
- Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
- Adhere to all ASM safety procedures and maintain a safety-first mindset while working in semiconductor manufacturing environments.
- Travel domestically and internationally (25–75%) to support customer installations, maintenance, and service requirements.
What We Are Looking For
- Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
- 5+ years of field service, customer support, or semiconductor manufacturing experience supporting complex capital equipment.
- Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
- Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
- Experience performing preventative maintenance, installations, repairs, and system diagnostics.
- Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office applications.
- Ability to work independently with limited supervision while thriving in a team environment.
- Customer-focused mindset with a positive, professional attitude.
What Sets You Apart
- Experience supporting semiconductor capital equipment in wafer fabrication environments.
- Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
- Experience with RF-induced plasma technologies.
- Familiarity with robotics, motion control systems, and microprocessor-based controllers.
- Understanding of software fundamentals and equipment control systems.
- Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
- Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
- Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
- Strong attention to detail, technical aptitude, and commitment to safety.
- Willingness to support a dynamic customer environment with domestic and international travel requirements.
Automate your job search with Sonara.
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