English-Spanish Bilingual Tier 2 Technical Support Representative

FukuHouston, TX

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Overview

Schedule

Alternate-schedule

Career level

Senior-level

Remote

Job Description

Job Title: English-Spanish Bilingual Tier 2 Technical Support RepresentativeCompany: CallnovoLocation: Remote / Freelancer Contract This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.Employment Type: Freelancer ContractWorking Hours: - 3:00 PM – 12:00 AM Central European Time - 5 days per week - Weekend rotation may be requiredMarket Served: English and Spanish-speaking customersIndustry: Customer Support / Technical Support / Call Center ServicesJob Overview: Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.Key Responsibilities:- Provide Tier 2 customer and technical support in both English and Spanish.- Troubleshoot product, account, and service issues, guiding customers to resolution.- Accurately escalate complex cases with clear notes and supporting details.- Maintain professional communication across email, phone, chat, or ticketing channels.- Follow client workflows, quality standards, and data privacy requirements.Requirements:- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.- Prior experience in customer support, call center, help desk, or technical support.- Ability to work 3:00 PM – 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.- Strong problem-solving skills, attention to detail, and clear written communication.Preferred Qualifications:- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.How to Apply:Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.

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FAQs About English-Spanish Bilingual Tier 2 Technical Support Representative Jobs at Fuku

What is the work location for this position at Fuku?

This job at Fuku is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Fuku?

Employer has not shared pay details for this role.

What employment applies to this position at Fuku?

Fuku lists this role as a Alternate-schedule position.

What experience level is required for this role at Fuku?

Fuku is looking for a candidate with "Senior-level" experience level.

Does Fuku allow remote work for this role?

Yes, this position at Fuku supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Fuku?

You can apply for this role at Fuku either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.