Enrollment Associate

Logan Legacy Group is seeking an Enrollment Associate to join our sales and marketing team representing AT&T Fiber in Grand Rapids. The Enrollment Associate helps customers enroll in AT&T’s services, contributes to sales growth, and ensures each customer understands the benefits of faster, more dependable connectivity designed to meet modern needs.

As an Enrollment Associate, you turn every customer interaction into an opportunity to showcase the superior performance of AT&T Fiber internet. You excel in guiding customers through the enrollment process while advancing sales conversations. The Enrollment Associate’s expertise helps deliver sales results and creates happy new AT&T Fiber customers.

Role Responsibilities of the Enrollment Associate

• Guide customers through AT&T Fiber enrollment by making the process simple, welcoming, and confidence‑building, ensuring each customer is supported.
• Contribute to daily sales initiatives that expand AT&T Fiber’s visibility and strengthen its presence in the Grand Rapids market.
• Share the everyday benefits of Fiber Internet in clear, relatable terms that highlight speed, reliability, and convenience.
• Keep enrollment and sales records organized and accurate to support smooth follow‑up and long‑term customer satisfaction.
• Support marketing campaigns by representing AT&T Fiber in approachable, community‑focused conversations.
• Build rapport with customers to turn friendly interactions into successful sales enrollments and lasting relationships.

Qualities of an Enrollment Associate

• Keeps enrollment and sales details organized for smooth follow‑up.
• Adapts quickly to shifting customer and market priorities.
• Brings friendly energy that makes customers comfortable.
• Works well with sales and marketing teams for consistency.
• Handles objections calmly and keeps sales discussions productive.