Enrollment Specialist

KEY ACCOUNTABILITIES:

· Be knowledgeable of the rules and regulations for various assistance and insurance programs in order to educate and enroll patients and community members

· Provide on-going assistance and education to consumers as needed

· Communicate and answer questions with staff and patients efficiently and professionally either in-person, over the phone or electronically.

· Accurate and timely documentation and reporting of enrollment outcomes

· Increase community awareness of FHC's mission and services, including Enrollment services, to current and prospective patients

· Support the organization as needed.

MEASURES OF SUCCESS:

· Appointment and documentation audits are within acceptable standards

· Communication metrics are within acceptable standards

· Outreach activity tracking completed within acceptable standards

· Completion of annual certifications

CORE COMPETENCIES (soft skills):

· Effective professional written and verbal communication and interpersonal skills.

· Exceptional attention to detail, organization, and time management skills.

· Ability to self-start, work independently and work as part of a team.

· Problem solving

· Patience

· High adaptability and flexibility. Able to switch priorities as needed.

· Ability to conduct relevant research when necessary

· Ability to work independently and make decisions in accordance with established policies and regulations.

· Demonstrate passion for and commitment to FHC's mission and its importance to the community.

· Culturally competent and exhibit cultural sensitivity.

REQUIREMENTS (hard skills):

· Ability to effectively communicate FHC mission/vision/values.

· Proficient use of various computer applications

· Ability to maintain confidentiality.

· Strong customer service skills.

· Ability to work cooperatively with a variety of individuals and groups.

· Capacity to conduct outreach/travel as needed

EDUCATION/EXPERIENCE:

· High School Diploma or GED Equivalent. 2+ year degree or equivalent experience preferred.

· Previous customer service experience preferred.

· Previous experience assisting consumers with federal, state or local assistance programs preferred.

· Previous experience with Electronic Medical Records and/or scheduling & scanning documents preferred.