Enterprise Customer Success Manager

VisibleThreadArlington, VA

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Vacation

Career Development

Job Description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
Own $3M in ARR across a number of large Enterprise Accounts
Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
Solve problems. Be the bridge between customers and our product and support teams when issues come up.
Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

Requirements

5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
Experience working in the GovCon industry would be beneficial
Strong program management experience, change management and supporting user adoption
Must be AI savvy
Comfortable with technology — you can learn a product deeply and explain it simply.
A genuine curiosity about customers' problems, and the drive to solve them.
Sharp communication skills, written and verbal.
A self-starter who thrives on ownership, not hand-holding.

Benefits

Work with major global brands across Defense, IT Services, and Healthcare.
A flat, fast-moving team with real career growth.
100% paid private medical insurance.
Flexible working schedule.
Competitive salary and annual leave.
Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.

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FAQs About Enterprise Customer Success Manager Jobs at VisibleThread

What is the work location for this position at VisibleThread?

This job at VisibleThread is located in Arlington, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at VisibleThread?

Employer has not shared pay details for this role.

What employment applies to this position at VisibleThread?

VisibleThread lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at VisibleThread?

VisibleThread is looking for a candidate with "Senior-level" experience level.

What benefits are offered by VisibleThread for this role?

VisibleThread offers following benefits: Health Insurance, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at VisibleThread?

You can apply for this role at VisibleThread either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.