Entry Level Customer Service Assistant
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Overview
Job Description
About Us
At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events.
Position Overview
We are looking for a dependable and customer-focused Entry Level Customer Service Assistant to support attendee communications and client interactions for our events.
The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Assist attendees with registration issues and ticketing support
- Handle and resolve customer concerns professionally and efficiently
- Maintain records of customer interactions and feedback
- Support on-site customer service during live events when needed
- Follow company procedures and service standards
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Problem-solving mindset with attention to detail
- Ability to multitask in a fast-paced environment
Compensation & Benefits
- Competitive hourly pay ($18.50 - $28.50/hour)
- Health, dental, and vision insurance options
- Paid time off and holidays
- Career growth opportunities within events and operations
- Training and development programs
- Supportive team environment
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
