Entry Level Customer Service Representative

Strix Strategies, Inc. is the engine behind AT&T Fiber’s growth in San Antonio. We are hiring an Entry Level Customer Service Representative to oversee account integrity. The Entry Level Customer Service Representative delivers expert support to households switching to fiber, gaining the professional experience necessary to advance within our growing firm.

As a Customer Service Representative, you will serve as the technical guide for everything AT&T Fiber. Our training covers everything from network infrastructure to account retention. The Customer Service Representative develops the foundational skills necessary to educate residents on why symmetrical speeds are the new gold standard, helping them transition to a network that stays fast even when every device in the house is online.

Role Requirements for an Entry Level Customer Service Representative

• Manage the residential service process for AT&T Fiber, ensuring enrollments, activations, and service agreements are completed accurately.
• Conduct account checks in CRM and sales platforms to verify service speeds, hardware configurations, and promotional credits.
• Provide clear guidance to customers on the technical benefits of AT&T Fiber, including symmetrical speeds, low latency, and reliable connectivity.
• Resolve residential service inquiries promptly, acting as a knowledgeable point of contact during the customer’s transition to AT&T Fiber internet.
• Maintain compliance with data security protocols and AT&T service standards, ensuring customer information is handled responsibly.
• Track and report customer engagement data through digital tools, offering insights to improve AT&T Fiber outreach and retention strategies.