Epic HIM Principal Trainer (Program Administrator 3) - 20099140

What you'll do at DBH:

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.

The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Key Responsibilities

Training Program Development & Delivery

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
• Complete ongoing Epic HIM continuing education requirements
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Revise training content based on system build changes, workflow updates, and identified training needs
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users

Training Quality & Continuous Improvement

• Participate in training team quality improvement and performance improvement initiatives
• Provide recommendations for enhancements to Epic HIM training delivery and materials
• Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
• Participate in HIM workgroup and Epic training team meetings

System Support & Optimization

• Provide technical support to clinicians and end users for Epic HIM applications
• Serve as a primary hospital point of contact for the Epic team
• Analyze and evaluate Epic system functionality, performance, and user satisfaction
• Identify, troubleshoot, and resolve system issues and application errors
• Support implementation of system strategies, policies, and procedures
• Promote consistency in Epic system use across departments and sites

Collaboration & Communication

• Act as a liaison between system users and the Epic team
• Respond to programmatic issues and communicate system updates, decisions, and directives
• Build and maintain strong working relationships with stakeholders across departments
• Coordinate activities with other facilities and central office teams
• Support Epic-related events and provide cross-site assistance as needed

Training Environment & System Testing

• Assist in the design, build, and maintenance of Epic training environments
• Validate Epic build functionality within training environments to ensure effective end-user learning
• Collaborate with Credentialed Trainers to identify and resolve training environment issues
• Participate in testing of system enhancements and reporting updates
• Assist in communicating system changes, service interruptions, and performance concerns

This is an hourly position and is exempt from the bargaining units, with a pay range of 14 on the on the E1 Exempt Pay Range Schedule. Normal working hours are Monday through Friday, 8:00am to 4:30pm. This position is located within our Heartland Behavioral Healthcare at 3000 Erie Street South, Massillon, OH 44646.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Additional Salary / Appointment Information:

This is an unclassified position, and as such, serves at the pleasure of the Director of DBH.

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

• Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.
• Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.
• Or 1 yr. exp. as Program Administrator 2, 63123.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Primary Job Skill: Health Information Management

Technical Skills: Program Management

Professional Skills: Critical Thinking, Attention to Detail, Performance Management, Continuous Improvement

Required Educational Transcripts

Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution's website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.