Epicor Specialist

• Administer the ERP system – Serve as the primary administrator for the Epicor Kinetic ERP system, managing user access, security roles, system configurations, and environment health.
• Monitor performance and troubleshoot – Monitor system performance and troubleshoot issues to minimize downtime and ensure platform stability.
• Manage upgrades and patches – Manage Epicor Kinetic upgrades, patches, and hotfixes in coordination with Epicor support and internal IT teams.
• Maintain system documentation – Maintain system documentation including configuration settings, custom workflows, and standard operating procedures.
• Manage vendor relationship – Act as the primary point of contact for Epicor support cases and vendor relationship management.
• Lead implementation projects – Lead or support Epicor Kinetic implementation and rollout projects for new modules, sites, or business units.
• Configure system modules – Configure system modules including Sales Management, Purchasing, Inventory, Production Management, Job Management, Quality Assurance, Finance, and Advanced Material Management.
• Gather and analyze requirements – Gather and document business requirements, perform gap analysis, and recommend configuration solutions or process changes.
• Execute data migrations – Develop and execute data migration strategies and validation processes during implementations or upgrades.
• Build and manage testing plans – Build and manage testing plans for system changes, including unit, integration, and user acceptance testing.
• Design and develop customizations – Design and develop customizations using Epicor tools such as Business Process Management (BPM), Business Activity Queries (BAQ), and dashboards.
• Create and maintain custom reports – Create and maintain custom reports using SSRS, Crystal Reports, or Epicor’s built-in reporting tools.
• Build integrations and automations – Build and manage Epicor Functions, REST API integrations, and data directives to automate workflows and integrate with third-party systems.
• Customize user interfaces – Develop and customize user interfaces and screens using the Epicor Kinetic Application Studio and UI customization framework.
• Write and maintain SQL queries – Write and maintain SQL queries and stored procedures for data extraction, troubleshooting, and reporting.
• Develop and deliver training – Develop and deliver training programs, materials, and documentation for end users across all departments.
• Provide day-to-day user support – Provide day-to-day user support, respond to help desk requests, and resolve ERP-related issues in a timely manner.
• Conduct department check-ins – Conduct regular check-ins with department leads to identify pain points, improvement opportunities, and new feature needs.
• Champion ERP best practices – Champion ERP best practices and drive user adoption to maximize the value of the Epicor Kinetic platform.
• Maintain a knowledge base – Create and maintain a knowledge base of FAQs, how-to guides, and troubleshooting resources.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience)
• 3–5+ years of hands-on experience administering, configuring, or developing within the Epicor Kinetic (or Epicor ERP 10) platform
• Strong working knowledge of Epicor modules including Manufacturing, Finance, Supply Chain, Inventory, and Quality
• Proficiency with Epicor customization tools: BPM, BAQ, dashboards, and the Kinetic Application Studio
• Experience with SQL Server including writing queries, views, and stored procedures
• Solid understanding of ERP business processes and manufacturing workflows
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders
• Ability to manage multiple projects and priorities in a fast-paced environment
• Epicor Kinetic certification or completion of Epicor University coursework preferred
• Experience with Epicor REST API, Epicor Functions, and Service Connect preferred
• Familiarity with SSRS or Crystal Reports for custom report development preferred
• Experience leading or participating in a full Epicor ERP implementation lifecycle preferred
• Knowledge of C#, .NET, or other programming languages used for Epicor customizations preferred
• Experience integrating Epicor with third-party applications (CRM, EDI, WMS, eCommerce) preferred
• ITIL, PMP, or other relevant certifications preferred
• Background in manufacturing, distribution, or supply chain industries preferred
• Must be eligible to work in the United States

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k)
• 401(k) Matching
• Professional Development
• Referral Program
• Paid Training
• On The Job Training
• Employee Assistance Program
• Tuition Reimbursement

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