
ERP Systems Manager
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Overview
Job Description
- Lead and coordinate all phases of ERP implementation to ensure delivery of pre-defined functional requirements.
- Oversee system configuration, data migration, testing, training, and go-live execution in partnership with vendors and County departments.
- Serve as the primary liaison to the ERP vendor during implementation and afterward, managing system upgrades, patches, and support.
- Post-implementation, manage the ERP as an enterprise-wide system owner, responsible for ongoing administration, user access, configuration changes, reporting, and system optimization.
- Ensure the ERP continues to evolve with County needs by coordinating feature enhancements, process improvements, and cross-functional collaboration.
- Engage department heads and functional leaders to ensure clear understanding of system capabilities, encourage feedback, and foster shared ownership of the system.
- Coordinate communications, user documentation, and training for both initial implementation and long-term system changes.
- Act as the system champion, driving system adoption and continued alignment with County goals.
- Monitor system performance metrics and user feedback to identify improvement areas.
- Collaborate with departments to address gaps, reduce manual workarounds, and implement automated or streamlined workflows.
- Track and report on ERP-related KPIs, including support ticket resolution, system uptime, and training effectiveness.
- Identify and mitigate implementation and operational risks.
- Ensure ERP practices align with cybersecurity standards, data integrity requirements, internal audit findings, and public sector compliance expectations.
- Support financial and HR data governance efforts through strong system controls.
- Provide support on County-wide administrative, analytical, or strategic initiatives as directed by the County Administrator. Assist in special projects, cross-departmental coordination, or operational needs outside the ERP scope when capacity allows. May include research, process evaluation, committee participation, or interim support in line with the employee’s skills and project demands.
- Bachelor’s degree in Information Systems, Business Administration, Public Administration, or a related field.
- Minimum five (5) years of professional experience implementing ERP systems, with experience in Oracle Fusion or similar enterprise cloud ERP platforms strongly preferred.
- Demonstrated success in project management, systems integration, and cross-departmental coordination.
- Project Management Professional (PMP) certification strongly preferred.
- Valid driver's license and ability to travel to County locations.
- Experience with Oracle Fusion Cloud applications, including Financials, HCM, or Procurement modules, is highly desirable.
- Proven expertise in ERP lifecycle management from selection through post-implementation support.
- Strong understanding of governmental financial processes, human resources workflows, payroll, and procurement.
- Ability to manage third-party vendors, consultants, and internal staff.
- Excellent communication, negotiation, and presentation skills.
- Competency in change management, user adoption strategies, and business process improvement.
- Proficiency in tools like Microsoft Excel, Microsoft Project, and enterprise-level cloud applications.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Ability to travel to different County departments and facilities as needed.
Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.
Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.
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