eServices Management Analyst 3 (AZ Local only || Remote)
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$29+/hour
Benefits
Career Development
Job Description
Job Title: eServices Management Analyst 3 (Remote)
🏢 Client: Arizona Department of Revenue (AZDOR) – Taxpayer Services
📍 Location: Arizona (Primarily Remote)Occasional onsite days in Phoenix, AZLocal Arizona candidates only
⏳ Contract Duration: Through March 16, 2027
🕘 Work Schedule
Monday – Friday | 8:00 AM – 5:00 PM 40 hours/week (Overtime may be available)
👥 Positions
1
📝 Job Description
The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 3 to support the Taxpayer Services division. This role focuses on analyzing and improving eServices programs, policies, and business processes to enhance operational efficiency and customer experience. The analyst will work closely with internal business teams, IT, and external vendors while supporting continuous improvement initiatives.
This position is primarily remote, with occasional in-office days required in Phoenix, AZ.
🔑 Key Responsibilities
- Analyze eServices programs, policies, procedures, and workflows
- Identify and eliminate non-value-added process steps
- Gather and document business and operational requirements
- Act as a liaison between business users, IT teams, and vendors
- Support internal and external customers; resolve service issues
- Perform QA testing and assist with system validation
- Prepare reports, surveys, and management studies
- Present findings and recommendations to leadership
- Support compliance with tax laws, regulations, and agency policies
- Participate in Lean and continuous improvement initiatives
- Develop documentation, manuals, and training materials
✅ Required Qualifications
- Minimum 3 years of management or business analysis experience
- At least 1 year of experience in tax-related services, administration, government, or regulatory environments
- Experience providing customer service or technical support
- Strong analytical, problem-solving, and communication skills
- Experience analyzing business programs, policies, and processes
- Proficiency with MS Office and Google Workspace (Gmail, Docs, Sheets)
⭐ Preferred Qualifications
- Bachelor’s degree in Business, Computer Information Systems, or related field
- Experience with XML (Altova XMLSpy preferred)
- QA testing experience
- SQL (MS SQL Server Management Studio) experience
- Azure DevOps experience
- Experience working with vendors and automated systems
⚠️ Additional Requirements
- Arizona local candidates only
- Must be available for in-person interviews within one week of posting close
- Must be able to start within two weeks of offer
- Resumes must clearly list current location
Compensation: $29.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
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FAQs About eServices Management Analyst 3 (AZ Local only || Remote) Jobs at S R International
What is the work location for this position at S R International?
This job at S R International is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at S R International?
Candidates can expect a pay range of $29 (per hour).
What employment applies to this position at S R International?
S R International lists this role as a Full-time position.
What experience level is required for this role at S R International?
S R International is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at S R International?
You can apply for this role at S R International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.