Esthetician

Division/Department:               Spa - Skin Care

Reporting Relationship:           Spa Leader

Compensation Structure:        Hourly with Commission and Tips Override

To deliver skin, body and hair removal treatments according to license, protocols and rituals guaranteeing the guest the ultimate spa experience.  Estheticians must portray a professional self-image and master treatment/product technical knowledge and skills.  Essential Duties and Responsibilities:

·        Ability to perform all facial, body and applicable add on treatments offered on the menu according to protocols and rituals

·        Interacts cooperatively with other team members to provide a seamless guest experience

·        Discovers guests’ needs and makes appropriate treatment and home care recommendations 

·        Presents warm, gracious and professional persona toward guests and co-workers

·        Adheres to a high professional image standard such as dress, appearance, language, and lifestyle

·        Practices the highest standard of sanitation, neatness, and visual presentation

·        Actively builds repeat clientele

·        Attends and participates in all general and team meetings

·        Assists with laundry and spa cleaning, even if an assistant is available

·        Maintains treatment suite inventory and other organizational tasks

·        Attends all in-house training and commits to outside continuing education

·        Attends monthly, weekly and daily meetings

·        Open to coaching, roleplaying and improvements to perfect skills

·        Participates in all aspects of marketing/special events planning and execution

·        When asked, evaluates potential new team members for various positions

·        Assists new team members  

·        Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety

·        Adheres to work schedule and has good work ethics and is s a team player and assists others whenever needed

·        Maintains a positive and professional attitude

·        Sets and achieves goals and targets

·        Valid esthetic’s license 

·        Specialized skills and knowledge of facial protocols and knowledge of aromatherapy and applicable equipment 

·        Guest service oriented with the ability to deliver the ultimate treatment experience

·        Ability to follow protocols and directions

·        Passion for continuing education

·        A professional work ethic and image

·        Guest service oriented

·        Enjoys team environment and interaction with co-workers

·        Excellent communications skills

·        Flexible and cooperative

·        Good organizational skills and follow-through

·        Able to multi-task and improvise on the spur of the moment

·        Energetic, able to work in a fast-paced environment

·        Good with time management, prompt, completes treatments within assigned time 

·        Good sense of humor

·        Self-motivated and positive

·        Able to work well under pressure

·        Welcomes change

·        Seeks out knowledge and enjoys learning/strives for professional growth

·        Monthly target and goal achievements

·        Average service volume per guest              

·        Average service upgrades per guest

·        Average home care volume per guest

·        Guest retention rate

·        Referral generation rate:                                

·        Attendance                                                           

·        Guest satisfaction rating                              

·        Knowledge and skills                                             

·        Attitude                                                                 

·        Image                                                                     

·        Teamwork                                                             

·        Work ethic