Estimator And Project Coordinator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams - ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay.

This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice.

Core Responsibilities

Estimating & Scope Management

• Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility
• Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding
• Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols
• Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories

Administrative & File Compliance

• Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time
• Maintain audit-ready job files at every stage - from initial intake through final invoice submission
• Ensure zero documentation gaps between approved scope and billable work completed
• Track and report on job status, open items, and billing milestones

TPA Partnership Coordination

• Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI
• Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively
• Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards

Logistics, Scheduling & Warehouse Coordination

• Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands
• Maintain an organized inventory system and contents map for the warehouse storage facility
• Track item location, condition, and processing status from pack-out through pack-in and final return
• Occasionally assist with on-site warehouse inventory management and physical organization as needed

Adjuster Relations & Project Lifecycle Oversight

• Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project
• Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience
• Conduct on-site property inspections as needed to support scoping accuracy and documentation
• Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Required Qualifications

Software & Systems

• Minimum 2+ years of hands-on Xactimate experience - required
• Minimum 2+ years of hands-on Symbility experience - required
• Proven experience with DASH or equivalent job-tracking/file compliance software
• Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements
• Proficiency in Microsoft Office Suite- Outlook, Word, Excel

Industry Knowledge

• Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation
• Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes
• Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context

Skills & Attributes

• Strong written and verbal communication skills - ability to interface professionally with insurance adjusters, TPAs, and homeowners
• Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines
• High attention to detail in documentation, estimate writing, and file compliance
• Self-directed; able to identify workflow gaps and take ownership without being prompted

Preferred Qualifications

• Xactimate Level 1 Certification or higher
• IICRC certification- Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT)
• Experience working in a franchise restoration environment
• Prior experience in a combined estimating and coordination role rather than standalone estimating
• Asbestos Safety Certificate

Physical Requirements

• Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties
• Willingness to occasionally assist in warehouse inventory management and physical organization
• Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems
• Valid driver's license and reliable transportation for site visits - required

Flexible work from home options available.