Evening Housekeeping Lead

The Lake EstateTilton, NH

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Job Description

The Evening Housekeeping Lead is responsible for overseeing evening housekeeping operations, ensuring exceptional cleanliness, presentation, and guest satisfaction. This role supports the Director of Services by leading the PM team, coordinating room readiness, handling guest requests, and maintaining the highest service standards throughout the evening shift.

Key Responsibilities:

Leadership & Team Oversight

Oversee and support PM housekeeping staff, including Public Area attendants, housepersons, and turndown attendants
Assign nightly tasks and ensure proper completion of duties
Provide real-time coaching, training, and performance feedback
Foster a positive, professional, and service-driven team environment

Operations Management

Oversee evening/turndown service to ensure luxury-level presentation standards
Coordinate with Front Office on late check-ins, VIP arrivals, and special requests
Monitor room status and prioritize cleaning based on occupancy and guest needs
Conduct inspections of guestrooms, public areas, and back-of-house spaces

Guest Experience

Respond promptly and professionally to guest requests and concerns
Ensure personalized touches are executed for VIP and special occasion guests
Uphold resort service standards and anticipate guest needs

Quality Assurance

Perform detailed inspections to ensure adherence to luxury cleanliness standards
Ensure compliance with safety, sanitation, and brand protocols
Maintain inventory control of linens, amenities, and supplies

Administrative Duties

Assist with shift reports, logs, and communication notes
Track room status updates and staff productivity
Report maintenance issues and follow up for resolution

Qualifications:

2–4 years of housekeeping experience, preferably in a luxury hotel or resort
Previous supervisory or lead experience strongly preferred
Strong attention to detail and commitment to high standards
Excellent communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Flexible schedule, including evenings, weekends, and holidays

Key Competencies:

Leadership & accountability
Guest-centric mindset
Problem-solving and decision-making
Time management and organization
Knowledge of housekeeping operations and luxury service standards

Physical Requirements:

Ability to stand, walk, and lift up to 25–50 lbs
Frequent bending, reaching, and movement throughout the shift

Schedule:

Evening shift - 1:30 PM – 10:00 PM

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FAQs About Evening Housekeeping Lead Jobs at The Lake Estate

What is the work location for this position at The Lake Estate?

This job at The Lake Estate is located in Tilton, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Lake Estate?

Employer has not shared pay details for this role.

What employment applies to this position at The Lake Estate?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Lake Estate?

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