Event Management Analyst

ThriveFoxborough, MA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Job Description

JOB TITLE: Event Management AnalystREPORTING TO: Service Delivery ManagerAbout Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position OverviewThis position offers you the opportunity to join our rapidly growing organization. We're looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.As an event management analyst, you should have a solid understanding of customer service and a problem- solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.Primary Responsibilities

Rapid response and initial triage of events generated from one of Thrive's monitoring platforms
Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
Assessment of event impact related to business criticality
Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
Continually follow best practices through the entire technical support process
Escalation to event management engineer post triage for continued troubleshooting and resolution
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
Other duties as required

Qualifications

Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
1 - 2 years of call center or managed services experience preferred
Technical subject matter expert on MSP products as they relate to Thrive's service catalog
Strong written and verbal communication skills
Attention to detail and focus on adherence to SOP

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FAQs About Event Management Analyst Jobs at Thrive

What is the work location for this position at Thrive?

This job at Thrive is located in Foxborough, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Thrive?

Employer has not shared pay details for this role.

What employment applies to this position at Thrive?

Thrive lists this role as a Full-time position.

What experience level is required for this role at Thrive?

Thrive is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Thrive for this role?

Thrive offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Thrive?

You can apply for this role at Thrive either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.