Event Marketing Specialist

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Position Summary:This position is responsible for providing labor support for various positions supported by the Support Operations department.

Responsibilities for Marketing Lead Includes but not limited to:

(Can work in Arena Club, Private/Public Events, Consumer Promotions or Players Club)

• Conducts event/promotion registration and enters guest information into the appropriate software system
• Uses compute software to register guests in a quick and professional manner
• Administration of Avatar Event Management System
• Effective use of Archtics Ticketing Software, Arena Club Ticketing
• Proficient in ACSC, GHS Promotion Tracking System
• Knowledge of Sharepoint/Property information screens
• Ability to make sound judgments and decisions with dept guidelines
• Demonstrates the ability to build a rapport with returning guests
• Performs all Marketing Crew duties when needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years old
• Must be able to effectively communicate in English
• Previous customer service experience or experience dealing with the public
• Good communication skills
• Good organizational and multi-tasking skills
• Friendly, positive and outgoing personality

Training Requirements:

• Varies depending on job assignment
• Knowledge of department policies and procedures
• Knowledge of the property and its offerings
• Knowledge of ticket taking best practices and procedures
• Knowledge of the arena’s emergency evacuation plan
• SMART Server Certification

Physical Demands and Work Environment:

• Must be able to work on the casino floor with smoke, loud noises, and low lighting
• Must be able to lift to 50 lbs.
• Must be able to stand, walk and climb stairs for extended periods of time
• Must be able to work outside in various weather conditions
• Must be able to work various shifts and flexible hours

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.