Events Lead - Chisenhall Fields Sports Complex

EVENTS LEAD - Chisenhall Fields Sports ComplexCFSC SFM, LLCLOCATION: Burleson, TXDEPARTMENT: EVENTSREPORTS TO: EVENTS DIRECTORSTATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Chisenhall Fields Sports Complex is a premier outdoor multi-field baseball and softball tournament & recreation park focused on improving the health and economic vitality of Burleson, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Chisenhall Fields Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Events Lead supervises staff during events as well as distribute and collect and count money banks and relieve staff for breaks. The team member is expected to provide excellent customer service to all guests and always display a vast amount of knowledge of the facility's programs and offerings. The Events Lead will also be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Provide courteous and friendly service to all guests and staff Enforce facility policies and procedures

Have general knowledge regarding program options and facility events

Setup and take down of equipment

Ensure correct equipment is available for all games

Monitor play areas including turf and courts

Keep supervisor informed of issues and updates Respond to all incidents, accidents, injuries, and altercations Complete and file corresponding paperwork as necessary Assist with daily maintenance and upkeep of department equipment inventory

Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown

Supervise, manage breaks, and assign duties to event staff during shifts

Provide customer service and manage complaints, direct to appropriate manager to resolve

Train and coach new employees

Inspect equipment and communicate the need for repairs or replacements to management

Ensure health and safety standards are followed

Foster and maintain a positive work environment

Responsible for key and radio distribution on shift

Responsible for golf cart and Toro sign in and sign out

Responsible for opening and closing duties of the facility

Perform basic mathematical computations, balance drawers, and manage daily income

Reconcile cash boxes per proper procedure

Complete special projects, daily assignments, and other duties as directed by managementMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from preschool through adult

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary

Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Ability to multi-task and prioritize

Ability to remain calm and focused in difficult and stressful situations

Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members

Must work well with others

Must take personal initiative for the betterment of the team and facility

Commitment to the safety and wellbeing of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist high

Will be required to stand for extended periods of time

Will be required to work indoors and outdoors year-roundMust be able to work independently in a busy environment

Must comply with safety and health code standards

Facility has intermittent noise

Must wear proper uniform

Able to run/walk as needed

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