Evergreen- Healthcare Customer Service Representative

AtentoCaguas, PR

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Overview

Schedule

Full-time

Career level

Entry-level

Benefits

Health Insurance

Health & Wellness Programs

Job Description

ATENTO is an award-winning global company specializing in Customer Experience (CX) solutions, creating outstanding experiences for the world's leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game changers-people who thrive on solving complex problems.

We are currently looking for a Customer Service Representative to join our team.

ABOUT THE ROLE

The Customer Service Representative will be responsible for coordinating and schedule appointments between members and healthcare providers, providing direct support to members regarding their coverage.

KEY RESPONSIBILITIES

Ensure all customer interactions comply with established procedures and relevant regulations.
Address customer needs and expectations in a professional and efficient manner.
Follow up on open cases to ensure timely and satisfactory resolution
Resolve questions related to policies and benefits.
Respond quickly to customer concerns, delivering effective solutions and demonstrating a strong commitment to customer satisfaction.

REQUIREMENTS

High school diploma.
Bilingual
At least 1 year of customer service experience.
Strong communication and interpersonal skills.
Willingness to continuously learn new products, systems, and policies.
Demonstrated skills in courtesy, empathy, timely resolution, value creation, and relationship building.
Ability to pass computer and typing assessments.

WHAT'S IN IT FOR YOU

A diverse, global organization filled with smart and friendly people.
Endless career opportunities and clear professional growth paths.
Competitive salary.
Benefits package (including medical insurance).
A positive team environment built on trust, collaboration, and excellence.
10% productivity bonus.

MAKE ATENTO YOUR HOME

If you're smiling right now and feel this is the perfect next step in your career, we want to hear from you!

Apply today and discover why more than 150,000 people worldwide choose to call ATENTO home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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FAQs About Evergreen- Healthcare Customer Service Representative Jobs at Atento

What is the work location for this position at Atento?

This job at Atento is located in Caguas, PR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Atento?

Employer has not shared pay details for this role.

What employment applies to this position at Atento?

Atento lists this role as a Full-time position.

What experience level is required for this role at Atento?

Atento is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Atento for this role?

Atento offers following benefits: Health Insurance and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Atento?

You can apply for this role at Atento either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.