Evergreen- Healthcare Customer Service Representative
AtentoCaguas, Puerto Rico
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Health & Wellness Programs
Job Description
ATENTO is an award-winning global company specializing in Customer Experience (CX) solutions, creating outstanding experiences for the world’s leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game changers—people who thrive on solving complex problems.We are currently looking for a Customer Service Representative to join our team.ABOUT THE ROLEThe Customer Service Representative will be responsible for coordinating and schedule appointments between members and healthcare providers, providing direct support to members regarding their coverage.KEY RESPONSIBILITIES
- Ensure all customer interactions comply with established procedures and relevant regulations.
- Address customer needs and expectations in a professional and efficient manner.
- Follow up on open cases to ensure timely and satisfactory resolution
- Resolve questions related to policies and benefits.
- Respond quickly to customer concerns, delivering effective solutions and demonstrating a strong commitment to customer satisfaction.
- High school diploma.
- Bilingual
- At least 1 year of customer service experience.
- Strong communication and interpersonal skills.
- Willingness to continuously learn new products, systems, and policies.
- Demonstrated skills in courtesy, empathy, timely resolution, value creation, and relationship building.
- Ability to pass computer and typing assessments.
- A diverse, global organization filled with smart and friendly people.
- Endless career opportunities and clear professional growth paths.
- Competitive salary.
- Benefits package (including medical insurance).
- A positive team environment built on trust, collaboration, and excellence.
- 10% productivity bonus.
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FAQs About Evergreen- Healthcare Customer Service Representative Jobs at Atento
What is the work location for this position at Atento?
This job at Atento is located in Caguas, Puerto Rico, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Atento?
Employer has not shared pay details for this role.
What employment applies to this position at Atento?
Atento lists this role as a Full-time position.
What experience level is required for this role at Atento?
Atento is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Atento for this role?
Atento offers following benefits: Health Insurance and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Atento?
You can apply for this role at Atento either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.