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Experienced Customer Service Rep

Pacific Coast Building Products, Inc.Auburn, WA

$20 - $28 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$28/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Position Type: Full-time, Hourly

Location: In Office; Auburn, WA

Wage Scale: $20.00 - $28.00 per hour

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year

Responsibilities:

  • Customer Service tasks and problem-solving with customers
  • Follow up with customers through phone and email
  • Accurately process orders, application forms, and requests into data base
  • Scheduling
  • Creating and establishing great relationships with customers
  • Update transactions status of all customer calls
  • Meet deadlines
  • Various administration duties
  • Other duties maybe assigned

Requirements:

  • At least 2-3 years of Customer Service experience
  • Excellent verbal and written communication skills, good organizational skills and professional telephone skills
  • Data entry experience is a plus, but not required
  • Organizational, time management and customer service skills
  • Strong analytical skills and attention to detail
  • Prior experience working in construction, HVAC, fireplace, or garage industries is a plus
  • Regular attendance is required

Why get your Career started with Fireside?

With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company.

Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Safety | Professionalism | Accountability | Customer Experience | Effective Communication

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Experienced Customer Service Rep Jobs at Pacific Coast Building Products, Inc.

What is the work location for this position at Pacific Coast Building Products, Inc.?
This job at Pacific Coast Building Products, Inc. is located in Auburn, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pacific Coast Building Products, Inc.?
Candidates can expect a pay range of $20–$28 per hour for this role.
What employment applies to this position at Pacific Coast Building Products, Inc.?
Pacific Coast Building Products, Inc. lists this role as a Full-time position.
What experience level is required for this role at Pacific Coast Building Products, Inc.?
Pacific Coast Building Products, Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Pacific Coast Building Products, Inc. for this role?
Pacific Coast Building Products, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Pacific Coast Building Products, Inc.?
You can apply for this role at Pacific Coast Building Products, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.