Expert Team - Customer Trainer

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary:

Our trainers are more than product experts; they are the relief valve for our customers' frustrations. By pairing a supportive 'bedside manner' with comprehensive mastery of the Filevine family, they meet customers/users at their current level and guide them toward total software fluency through trainings done via Zoom and in-person.

Responsibilities:

• Own the Outcome: Be the primary driver for issue resolution, bringing a relentless sense of ownership to every client interaction.

• Consultative Training: Translate "customer problems" into "learning opportunities," building the bridges that lead to massive software adoption and long-term revenue health.

• The Filevine Oracle: Cultivate an exhaustive, expert-level understanding of every corner of the Filevine platform.

• Team Synergy: Provide elite support across the Filevine Internal organization, ensuring no team member-or customer-is left behind.

• On-Site Impact: Connect with clients on their home turf, traveling once per quarter to turn high-level theory into practical, on-the-ground success.

Qualifications:

• Command the Room: Serve as an assertive, high-impact communicator who doesn't just give answers, but provides the strategic recommendations that instill immediate client confidence.

• Root-Cause Architect: Leverage exceptional curiosity and creative "lesson-planning" to diagnose and solve the core challenges behind every customer priority.

• Agile Technologist: Demonstrate a relentless, self-motivated drive to master new technologies at the speed of innovation.

• Autonomous Orchestrator: Independently navigate competing priorities and complex initiatives, thriving in an environment where you create the structure.

• The Blueprint: A Bachelor's degree is required; we have a strong preference for current or former classroom educators.

• The Background: 1-2 years of professional training experience or equivalent pedagogical background.

• The Environment: This is a high-energy, in-office position based in our Salt Lake City headquarters.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

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