Extended Coverage Dispatcher

Summary:

The Extended Coverage Dispatch staff manages all fleets and issues that occur during the night and/or weekend shift. They must be able to make good judgments without the benefit of others immediate counsel and must be exceptional documenters. They must be able to perform their duties autonomously. The following Performance Expectations articulate specifically what is required of the Extended Coverage/Night Dispatch staff in the performance of their duties as business leaders:

Essential Duties and Responsibilities

• Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories:
• Track expedited freight. Scrub sheets to ensure on-time delivery and on time pick-up.
• Assist with local dispatching needs which include taking phone calls from drivers assisting with load information.
• Ensure call volume is low- no call should be over a 5-minute wait.
• Repower all loads- if someone falls off a load assist with finding a driver to cover load.
• Keep up with email volume.
• Book freight, build loads in TMW system
• Assist with Transco Lines extended coverage if needed.
• Update customers on all loads with effective communication through email or over the phone.
• Start working on the next days freight to be covered.
• Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
• Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust.
• Other duties as assigned by authorized personnel.