External Communications Manager, Compass Healthcare (Hybrid-Atlanta/Charlotte)

Compass Healthcare

About Compass Healthcare

Compass Healthcare is a leading provider of support services to the healthcare industry, unifying the specialized expertise of Crothall Healthcare, Intelas, Morrison Healthcare, Touchpoint Support Services, and Unidine Healthcare. With its collective 100 years of experience, Compass Healthcare is at home in healthcare, partnering with healthcare organizations nationwide to deliver safer, more seamless care through innovative, integrated, and transformational support services.

Job Summary:

The External Communications Manager will provide external communications support for Compass Healthcare and its sector brands. This role works closely with key internal stakeholders across communications, marketing, and support teams to assist operational and sales team efforts to retain and grow the business. This role is also a direct point of contact for media.

Reports to Compass Healthcare's Senior Director of External Communications and PR.

Responsibilities:

This role requires deep understanding of media relations and brand reputation management which includes strong writing and communication skills, and the ability to time manage and prioritize tasks under short timelines.

• Media Outreach and Relationship Building

• Cultivate and maintain relationships with key media targets to promote positive coverage of the company, and proactively pitch stories, interviews, and content ideas, with the end goal of securing earned media coverage.

• Develop media relations strategies and plans to support corporate goals, enhance brand visibility, and improve media sentiment.

• Client Communications and Retention Support

• Support in new business client communication and new team member communications needs.

• Support operations leaders through the creation of focused client communications resources.

• Crisis Communication and Issues Management

• Assist in developing and executing crisis communications and issues management plans to support the company's operational teams and overall reputation management.

• Awards, Conferences, and Industry Thought Leadership

• Lead proactive planning around industry award opportunities across support teams.

• Research and Strategic Planning

• Stay informed about industry news, competitor coverage, and relevant trends to adjust strategies and messaging as needed.

Qualifications:

• Bachelor's degree in communications or relevant field of study
• 5-6 years of experience in a corporate communications/PR agency role preferred; Experience building media relations strategy and executing is a must.
• Excellent communication skills, both written and verbal. This role will support internal/external writing needs.
• Proficient in Microsoft Office applications (PPT, Word, Outlook, etc.)
• Preferred experience using Adobe, Canva, and a Project Management Tool (i.e., Smartsheet, Monday.com, etc.)
• Exceptional ability to remain organized and detail-oriented in a fast-paced environment
• Ability to accurately coordinate multiple complex projects and deadlines
• Self-motivated and well-disciplined
• Positive, can-do attitude
• Strong relationship-building and collaboration skills
• Location: Atlanta, GA, or Charlotte, NC

Apply to Compass Healthcare today!

Compass Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Compass Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Compass-Healthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Compass Healthcare maintains a drug-free workplace.

Req ID: 1563653

Compass Healthcare

Alexis Ditaway

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