F&B Supervisor

Food & Beverage Supervisor

Sonny's Place

Sonny's Place

Sonny's Place is locally owned. We are committed to providing safe, fun, and entertaining activities for families in our Western New England communities. Since opening in 2008, we have continually invested in expanding our offerings. We started with a driving range and have continued adding more attractions each year. Our most recent additions are the Monkey Mayhem Miniature Golf Course and Bumper Boats! Sonny's Place is named in honor of the owner's father, recognizing how family ties get stronger when kids and adults get the chance to have fun together. We hope that you will continue to enjoy coming to Sonny's Place with friends and family - we will keep doing our best to be your favorite recreation destination.

Position Summary

The Food & Beverage Supervisor is responsible for overseeing daily food and beverage operations, including banquet execution, front-of-house service staff, and kitchen team supervision. This role ensures exceptional guest experiences, efficient service, food quality standards, and proper team training. This position plays a key leadership role in onboarding and developing team members while maintaining operational excellence across all food and beverage functions.

Key Responsibilities

Team Leadership & Staff Supervision

• Supervise banquet servers, bussers, and kitchen staff
• Ensure staff are in the proper uniform.
• Assign daily responsibilities and ensure proper staffing levels
• Monitor staff performance and provide real-time coaching and feedback
• Address service or kitchen performance issues promptly and professionally
• Support a positive, team-oriented work environment

Training & Onboarding

• Conduct weekly onboarding training for new food and beverage team members
• Train staff on service standards, food presentation, safety, and sanitation procedures
• Ensure all new hires understand company policies and operational expectations
• Identify development opportunities and recommend additional training as needed

Event & Banquet Oversight

• Review Banquet Event Orders (BEOs) to ensure accurate event delivery
• Direct event-related questions or concerns to the Food and Beverage Manager
• Greet event host(s)
• Complete floor plans and buffet diagrams
• Complete staff assignments.
• Maintain banquet supply par stocks.
• Coordinate with the kitchen to ensure timely food delivery and accurate set-ups.
• Oversee setup and breakdown of banquet rooms, including linens, table arrangements, and décor.r
• Attend weekly BEO meetings
• Monitor service flow to ensure smooth and efficient event execution

Kitchen & Operational Management

• Oversee kitchen workflow to ensure food quality, consistency, and timely output.
• Ensure adherence to food safety, sanitation, and health regulations
• Maintain inventory of food, beverage, and banquet supplies
• Conduct pre-shift meetings to review daily operations and assignments
• Identify operational inefficiencies and communicate improvements to management

Guest Experience

• Serve as the on-site leadership presence during events
• Anticipate guest needs and resolve complaints quickly and professionally
• Maintain high standards of hospitality and presentation

Required Skills & Qualifications

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Knowledge of food and beverage service standards
• Understanding of kitchen operations and food safety practices
• Strong organizational skills with the ability to manage multiple events and priorities
• Ability to work in a fast-paced environment and adapt to changing situations
• Flexibility to work evenings, weekends, and holidays

Preferred Qualifications

• Previous supervisory or management experience in food and beverage
• Banquet or high-volume restaurant experience
• ServSafe certification (or willingness to obtain)

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)for most of the workday.
• Required to exert physical effort in handling objects more or less than 30 pounds.
• Required to stand/walk for extended periods of time.
• Clarity of vision

Sonny's Place, LLCEEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.