Credit/Collection Specialist

POSITION PURPOSE:

This position is responsible for increasing sales and profits by establishing credit guidelines and collecting receivables while preserving our relationship with our customers.

PRINCIPAL ACCOUNTABILITIES:

• Review credit worthiness of prospective accounts, set up as required.
• Continually review existing accounts to ensure proper terms and limits.
• Follow up on problem accounts and monitor payments.
• Research and resolve payment discrepancies.
• Set up and maintain schedule of collection calls.
• Call on past due invoices while ensuring customer retention.
• Work with customer service to release orders or communicate issues in a timely manner.
• Communicate difficult collection issues to department manager.
• Adhere to all company standards and policies.
• Maintain a clean and orderly work area.
• Conduct himself/herself in a professional manner in accordance with company guidelines.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills.
• Honesty, integrity, attention to detail, confidentiality and trustworthiness.
• Strong organizational skills to manage multiple tasks with attention to detail.
• Effective communication, interpersonal, and organizational skills.
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Ability to execute in a rapidly changing fast paced environment that requires strong team work.
• Proficiency with Microsoft Office applications and the capacity to learn new systems.

EDUCATION AND EXPERIENCE:

Required:

• Minimum of 2 years' experience in commercial collections

Preferred:

• Experience in account reconciliation
• Customer service experience

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk throughout the building. The employee is frequently required to reach with hands and arms, and lift/move office materials/boxes up to 15 pounds.

Starting hourly pay range: $26.00 - $28.00

Benefits Overview:

• 401(k)
• 401(k) matching
• Bereavement leave
• Community involvement time off
• Dental insurance
• Earned time off
• Employee assistance program
• Family and medical leave
• Flexible spending account
• Health insurance
• Health savings account
• Holiday pay
• Life insurance/accidental death and dismemberment
• Military leave
• Parental leave
• Referral program
• Short-term and long-term disability
• Vision insurance
• Flexible schedule
• Weekly pay