Program Manager - Behavioral Health - Wraparound Children Services

Duties 

• Meets weekly with the Children’s Intensive Services Director. Keeps Director informed of all aspects of the SCHARP Wraparound program in a timely manner.
• Provide Supervisory support and direction to Wraparound staff.
• Supervises Wraparound Clinicians, Facilitators, Child & Family Specialists and Peer/Parent Partner program staff positions to ensure that all receive an adequate orientation to their position, information, support and resources to carry out the duties of their job. On an ongoing basis assists staff in identifying, resolving barriers and developing solutions to achieve program goals and ensure smooth operation of program site in accordance with Los Angeles County and SCHARP policies and procedures.
• Meets weekly with the Wraparound staff to review each caseloads in terms of client clinical and social services needs, the roles, responsibilities and activities of the respective Wraparound staff in providing services and resolving client needs. Ensures relevant clinical and social services are documented in the electronic health record platform. Ensures Outcomes documentation is completed and timely.
• Is responsible for the quality, quantity and timeliness of staff documentation as defined by Los Angeles County Departments of Mental Health (DMH) and Children & Family Services (DCFS) and Southern California Health & Rehabilitation Program. The Wraparound Program Manager shall review staff documentation for quality and timeliness and ensure services production is within defined program budget amounts. This includes reviewing and co-signing (when required) staff progress notes, Child Assessments, and Client Care Plans. The Program Manager works with the Administrative Assistant in tracking services production and is a critical component in planning and directing services to achieve agency and programmatic fiscal outcomes.
• Meets weekly with Administrative Support staff to ensure reports, timesheets, billing documentation and other administrative functions are carried out and completed in a timely and accurate manner. Monitors client Medi-Cal status on a monthly basis.
• Track and update IHBS authorizations. Assist clinicians with timely submission of IHBS supplemental assessment.
• Collaborates with Administrative staff, Psychiatric staff, and Children’s Outpatient Program for MEDS ONLY client’s ensuring documentation is competed within set timeframes and established protocol are followed through.
• Schedules outside agency trainings and provides for in-house and/or in-service training for Wraparound program staff. Develops and maintains a staff training calendar. Maintains training attendance certificates, logs, and sign-in sheets for all staff. Assures training certificates copies are sent to Human Resources and QA for filing in staff personnel file.
• Follows the agency’s personnel policies when in the process of hiring, disciplining, and terminating staff.  This includes the involvement of the Children’s Intensive Services Director and the Human Resources Director.
• In conjunction with the SCHARP Management Team, plans and implements relevant in-service training for the staff; provides in-service training and identified outside resources as needed.
• Work as a team with DMH, DCFS, Department of Probation, psychiatrists and other interagency and intra-agency staff to provide consistent services.
• Functions as LPHA for Wraparound clients as needed; ensuring Service documentation is clinically relevant to the individual client as well as reviewed, completed and signed in a timely manner as specified by Los Angeles County Department of Mental Health standards.
• Provides back up intensive crisis intervention services for Wraparound program services as scheduled on an on-call basis twenty-four hours, 7 days a week to minimize risk of child / youth hospitalization and /or incarceration. Interventions should be made in an effort to avert hospitalization and /or incarceration.
• Responds timely to client/family crisis ensuring client safety and crisis care planning, completion of required agency, DCFS and DMH incident reporting procedures are followed. Supporting on call staff through each step of crisis with relevant and appropriate intervention to ensure safety for client’s and staff.
• Ensure program treatment staff maintains contact with family members and significant other support persons of clients as appropriate and are involving the child/ youth and their families in all aspects of the services they receive as partners, providing them with choices and with opportunities for empowerment whenever possible.
• Oversight of program services to ensure that child / youth and their families are involved in establishing goals in the areas of living arrangements, social relationships, constructive use of leisure time, productive activity, and dental and medical health care.
• Participates in the Quality Assurance and Utilization Review Committees, ensuring that all client cases are reviewed in a timely manner and that all documentation meets Los Angeles County Department of Mental Health standards.
• Attends and participates in all pertinent SCHARP, DCFS, DMH and Department of Probation meetings.
• Develop and maintain a volunteer parent –run advocacy and support group. One focus of the group would be the development of a parent training and education program.
• Collaboration with IFCCS Program Manager for continuity of programs.
• Acquire LPS (Lanterman-Petris-Short Act) designation within the 1^st 6 months.
• Other Administrative and clinical duties as assigned.

REQUIREMENTS:

•  Must be able to pass California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting with no negative indicators.
• Preferred Licensed or must be registered by the approving State of California Board by discipline as an LCSW, LMFT or PhD. Preferred licensed however can be pre-licensed with all hours completed and testing for licensure.

 EDUCATION:

•  Masters Degree in Social Work, Psychology or Marriage and Family Counseling.
• Qualifies as a Licensed Practitioner of the Healing Arts (LPHA) by the Department of Mental Health.

 

EXPERIENCE:

• Must have at least 2 years experience providing clinical Mental Health services with seriously emotionally disturbed youth and their families.
• Preferred 1 year of supervisory experience.

SPECIAL SKILLS AND KNOWLEDGE:

• Ability to provide leadership staff.
• Ability to respond quickly, effectively and with equanimity to member crisis and life situations.
• All direct service personnel will be expected to maintain a flexible schedule (which will not be traditional 9-5) and must be available to provide services in the community/in home service as designated by the people who will be served within the Wraparound program.
• Ability to communicate well verbally and to articulate treatment model.
• Excellent written and verbal skills.
• Basic computer skills and literacy are required to use the agency electronic health record. Staff must be able to logon, type, use a mouse and negotiate through various screens or windows to complete daily chart documentation and chart supervision requirements.
• Knowledge of mentally ill child and youth populations, targeted case management and psychiatric rehabilitation.
• Must have valid California Driver's license and the availability of a car with adequate insurance.