Facilities Manager

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

Position Goals & Objectives

• Provide support in all trades to effectively maintain buildings and continually reduce defects

• Increase operational effectiveness & efficiency of buildings and infrastructure

• Illustrate the WeWork core values and strive to achieve our mission

• Assist in building the portfolio facilities team as needed

• Directly manage portfolio facilities team

• Maintain Portfolio's 90% SLA

• Minimize overtime hours paid in portfolio

Duties & Responsibilities:

• Schedule facilities staff to achieve the most optimal labor time/cost ratio

• Be the first point of escalation for large facility maintenance emergencies and Community Director

• Work with service contractors & Facilities Leads to schedule as needed

• Prioritize daily facility issues and effectively delegate responsibilities

• Daily oversight of facilities budgets and spending

• Oversee maintenance-related procurement requests

• Project-manage portfolio large-scale maintenance projects

• Directly oversee portfolio facilities personnel in triple net lease buildings

• Execute on Global strategy set by Head of Assets management and Facilities

• Ensuring Fire & Life Safety Code compliance

• Negotiate and maintaining facilities service contracts including but not limited to:

• MEP

• Elevator

• Pest Control

• Waste Removal

• Develop and oversee all Preventative Maintenance Programs

• Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues

• Manage time sheets

• Solve escalated (level 2) maintenance requests submitted via ticketing system

• Weekly review of the Zendesk data reports to:

• Drive SLAs to 90%

• Manage assignees/staff performance

• Planning resolutions for aging tickets

• Identify and act on Facilities' categories with recurring SLAs below 75%

• Facilitate the purchase of emergency items

• Meet KPI targets within the portfolio set by Global Head of Facilities & Asset management

• Participate in building opening Hand Over and Punch List completion

Experience and Requirements:

• 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations

• Experience managing a team of greater than 5 employees

• Must be able to work independently or on a team

• 2-year technical degree or 4-year college degree preferred

• 5 plus years of management experience in the facilities, construction or related industry

• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks

• Excellent communication, organization and written skills

• One or more of the following certifications preferred: BOC; SMA; FMA

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.