Facility Security (Part-Time Year Round)

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Provide a welcoming environment for all visitors to Progressive Field while ensuring that all security measures and safety precautions remain in place. These functions take place across the Cleveland Guardians spaces, to include parking areas, the Executive Offices, and the ballpark.

WORK SCHEDULE: This is a part-time role offering between 24-40 hours per week. This position offers three distinct shifts to ensure 24-hour coverage. Applicants will be hired to support one specific shift. Available shifts are as follows:

• Day Shift: 8:00 a.m.- 4:00 p.m.
• Evening Shift 4:00 p.m.- 12:00 a.m.
• Overnight Shift 12:00 a.m.- 8:00 a.m.
• Additional shifts assigned based on needs and availability.

RESPONSIBILITIES & DUTIES:

• Provide the Cleveland Guardians organization with exceptional service both internally and externally in a professional and timely manner. This is critical during all calls for service throughout the workday.

• Interface with the Public, Contractors, Teammates, and Security Partners. In a positive, engaging, and effective manner.

• Professionally communicate via varying technology means, including telephone, radio, email, and interpersonally.

• Gain and maintain working knowledge of all Progressive Field security policies and procedures. This training is done through self-development, structured training, and on the job training.

• Perform all daily security related functions, which include:

• Conduct security screenings and bag inspections for Guardians teammates, visitors, contractors, media and other individuals arriving at Progressive Field.

• Perform and support regularly scheduled security rounds and facility checks across all areas of the ballpark and grounds at any time of day.

• Report and document any incidents, accidents, alarms, maintenance issues, intrusions, or any other occurrence that should be brought to the attention of ballpark management.

• Maintain accurate logs, monitor contractor activities, supervise deliveries, and interacting responsibly with diverse entities conducting business at Progressive Field.

• Develop proficiency to successfully utilize security systems, including video surveillance, access control, metal detection, radio communications, incident management software, and other related technologies.

• Execute emergency response procedures in accordance with company security policy and procedure.

• Demonstrate the ability and willingness to work a variety of different posts with ranging responsibilities.

• Support and engage in the Guardians culture of learning, proactively willing to learn, adapt and understand directions.

• Monitor and direct traffic and parking in our underground service area.

• Any other duties and responsibilities as assigned.

ROLE REQUIREMENTS:

• Must be at least 18 years of age.
• High school diploma or G.E.D.
• Valid Ohio driver's license
• Demonstrates reliability, responsibility, and motivation towards all assigned duties.
• Ability to work effectively as part of a team, displaying excellent interpersonal and customer service skills.
• Ability to learn and retain a thorough understanding and knowledge of all areas within Progressive Field and relevant surrounding grounds.
• Ability to perform under pressure and respond appropriately in stressful situations and emergency situations.
• Proficient in basic Microsoft Office Tool skills, to include Microsoft Word and Excel plus the ability to learn, understand, and use new technologies used at Progressive Field.
• Ability to operate security-monitoring equipment, fire alarm equipment, and comprehend written security protocols.
• Maintains good physical and mental condition to be capable of performing foot patrol duties during all weather conditions.

ORGANIZATIONAL REQUIREMENTS:

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Ability to act according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

ADDITIONAL INFORMATION:

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.

The expected hourly rate for this position is $16.70. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.