Facility Success Manager

ShiftHop LLCRochester, NY

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Overview

Schedule

Alternate-schedule

Flexible-schedule

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

ABOUT US:

ShiftHop, LLC. is a technology services company for healthcare professionals and healthcare facilities. Our mission is to bring the PRN/gig-work to the healthcare field, allowing for decreased staffing shortages in the healthcare field. We empower healthcare professionals to become independent of their full-time job, by offering credentialing services and a clear path for becoming an independent contractor. With ShiftHop, healthcare professionals can find work 24/7, working whenever, wherever, and however often they’d like.

ROLE AND RESPONSIBILITIES:

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office. This person will operate as the lead on all critical healthcare facility accounts. The focus of this vital role is to manage the relationship with healthcare facilities by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Bachelor's degree in Business, Sales or related field
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Familiarity with CRM software preferred
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Some travel required for this role

BENEFITS:

100% employer paid medical, dental and vision (MVP Healthcare)
100% employer paid life insurance
100% short and long-term disability
401k matching up to 10% annually, plus eligibility for immediate vesting
Same day pay option
$500.00 annual fitness credit

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FAQs About Facility Success Manager Jobs at ShiftHop LLC

What is the work location for this position at ShiftHop LLC?

This job at ShiftHop LLC is located in Rochester, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ShiftHop LLC?

Employer has not shared pay details for this role.

What employment applies to this position at ShiftHop LLC?

ShiftHop LLC lists this position under the following employment categories:

Alternate-schedule
Flexible-schedule

What experience level is required for this role at ShiftHop LLC?

ShiftHop LLC is looking for a candidate with "Director" experience level.

What benefits are offered by ShiftHop LLC for this role?

ShiftHop LLC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ShiftHop LLC?

You can apply for this role at ShiftHop LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.