Family Navigator - Link - Hattiesburg, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2026-2027. Canopy's employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

Family Navigator Overview:

• Responsible for the Family Map, which will drive all services for the family.
• Work collaboratively with children and families, utilize the NCFAS, any additional assessments, and family input to create a plan of care for the family.
• Create a resource atlas complete with many local resources to assist the family advocate and families in getting resources needed to strengthen the families and create supports to achieve long term outcomes.
• Ensure family advocates adhere to trauma informed care values and fidelity to the Link model.
• Engage in regular networking activities to keep the resource atlas up to date.

Job Responsibilities:

• Maintain current certification in CPR and basic first aid principles.
• Demonstrate understanding of LINK program dynamics, operations, and policies and procedures through attendance of Orientation and annual retraining.
• Demonstrate a working knowledge/understanding of the Program's forms, policies, and procedures regarding services, participant's rights, confidentiality, and privacy.
• Demonstrate strong oral & written communication, organization & stress management skills, sound problem solving skills and the ability to prioritize work assignments.
• Demonstrate computer literacy, at minimum in the Evolv system.
• Demonstrate good teaching skills and the ability to assist clients and families in developing effective coping skills and strategies for conflict resolution, and an understanding and acceptance of individual cultural/ethnic differences and religious beliefs of participants served.
• Demonstrate comprehensive knowledge and the ability to adhere to the Organization's policies and procedures, Core values, and code of ethics; assess children's developmental level and needs, and effectively communicate with children and families, consistent with their age and cognitive developmental level.
• Demonstrate an understanding of the appropriate social, cognitive, sexual and moral developmental changes beginning from birth to young adult
• Assess the strengths and service needs of the children and families via the NCFAS and canopy established evidence based assessments.
• Develop the Family Map with the assistance from the team.
• Provide transportation for families as needed.
• Direct services in the home and community in the least intrusive way possible.
• Provide and coordinate social services that are child focused and build on the family and community strengths.
• Develop and maintain a comprehensive, up-to-date community support resource atlas.
• Ensure fidelity to the LINK model.
• Implement evidence-based practices and assessments.
• Complete necessary documentation within 48 hours.
• Demonstrate flexibility and work with the family based on the family's schedule.
• Work in collaboration with the team to monitor and track progress toward goals in the family map.
• Supervise Family advocates.
• Other duties as assigned.

Required Qualifications:

• Bachelor's degree in social work or related field
• Two (2) years or more experience working directly with children and families preferred.
• Must demonstrate competence implementing evidence-based services directly and/or through the family advocates, and competence in supervising and directing others.
• Must be available to work a flexible schedule to accommodate evening and weekend hours, as needed, to meet job responsibilities.
• Must be at least 21 years of age, have a valid Mississippi driver license, a good driving record, proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle, as needed, for Organization business.