Fan Experience Associate

• Assist with upset customers (unless matter must be escalated to manager)

• Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event

• Maintain understanding of the festival map and layout

• Assist guests with directions, lost and found, upgrades, and other tasks as assigned

• Assist with beginning-of-shift set-up

• Upsell customers to higher ticket types using knowledge of each type available

• Assist with end-of-night breakdown as needed

• Maintain a clean and organized work environment

• Provide friendly and efficient customer service to fans

• Set a positive example for the team, providing leadership and support when necessary

• Other tasks as assigned

• ​​​​​Strong communication and interpersonal skills

• Experience with Wrstbnd ticketing platform is a plus

• Experience with Tixr Platform and POS is a plus

• Must be at least 21+ years old

• Have at least 2 years of experience in customer service, retail, or another industry role
• Strong communication and interpersonal skills
• Proficiency with computers and point-of-sale systems (as trained)
• Willingness to work a flexible schedule including nights, weekends and occasional holidays

• Ability to tolerate loud noise levels and busy environments

• May experience a wide range of temperature climates on job sites

• Remaining in a stationary position, often standing or sitting for extended periods

• Moving self in different positions to accomplish tasks in various environments

• Repeating motions that may include the wrists, hands, and/or fingers

• Ascending/descending stairs

• Lifting objects up to 25 lbs

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