Farmers Insurance Customer Service Rep
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Overview
Job Description
Mariana Archuleta Farmers Insurance is committed to delivering exceptional service while creating a positive workplace for our team. Built on professionalism, teamwork, and respect, our agency provides employees with opportunities to advance their careers while making a meaningful impact on our clients' lives. We combine the strength and reputation of a nationally recognized insurance brand with the personalized atmosphere of a local agency. Our culture emphasizes integrity, continuous improvement, and outstanding customer service. We believe in investing in our team through training, mentorship, and professional development while fostering a fun environment where every employee is valued and supported.
We're seeking a Farmers Insurance Customer Service Representative to provide exceptional support to our clients while helping maintain the high standards that define our agency. In this role, you'll assist clients with policy servicing, billing inquiries, documentation requests, and general account support. You'll play an important role in building strong client relationships while identifying opportunities to better serve customers through additional insurance solutions. The ideal candidate is professional, detail-oriented, customer-focused, and enjoys helping others.
- Base pay $18-$23 per hour based on experience
- Paid time off (PTO)
- Dental insurance & vision insurance
- Monday-Friday schedule with evenings and weekends off
- Holidays off
- Office snacks and coffee
Join a supportive agency where your contributions are valued, your growth is encouraged, and your work makes a difference in clients' lives. Apply today!
Salary Range: $18 - $23 per hour
BenefitsHourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Bonus Opportunities
Licensing Assistance
Holidays Off
Professional Work Environment
Employee Discounts
Office Snacks and Coffee
Responsibilities- Respond to customer inquiries by phone, email, and in person
- Process policy changes, including vehicles, drivers, and coverage updates
- Prepare and issue Certificates of Insurance and policy documents
- Assist clients with billing questions, policy reviews, and claims reporting
- Support policy renewals and account servicing activities
- Identify opportunities to recommend additional insurance products
- Prior customer service experience
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Ability to multitask and manage competing priorities
- Excellent organizational and time-management skills
- Comfortable using computers, email, and agency management systems
- Active Property & Casualty license preferred or willingness to obtain licensing
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