Fetal Care Center Perinatal Access Representative

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions:

• Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
• Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
• Timely documentation in electronic medical record (EMR).
• Communicates with families to ensure an understanding of the referral process.
• Acquires maternal records for all referrals.
• Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
• Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
• Contributes to data entry, the use of databases and responsible practices around the use of PHI.
• Participates in QI initiatives defined within the NFCC.
• Coordinates telehealth appointments for sub-specialty providers and families.
• Participates in and represents the Team in departmental programs and meetings.
• Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements:

High school diploma

Associate degree preferred

3-5 years of job-related experience